Desktop Manager does not see Storm but Blackbery Media Sync does.....
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Thread: Desktop Manager does not see Storm but Blackbery Media Sync does.....

  1. #1
    Nemesix1555 is offline BlackBerryOS Noobie
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    Desktop Manager does not see Storm but Blackbery Media Sync does.....

    I am trying to backup my Storm but Desktop manager does not see my device.
    Vista OS.
    Downloaded and installed DM 5.0.0.11 as Admin couple of times. Rebooted multiple times.
    Battery pulled multiple times.
    Battery pulled while USB connected.
    OS sees Blackberry and Media card in Device Manager.
    BB Media Sync sees Storm just fine so its not a USB issue.
    BB OS 4.7.0.148
    Yes. DM is set to "USB"

    HALP!

    Thanks alot guys
    Last edited by Nemesix1555; 09-23-2009 at 09:33 AM.




  2. #2
    jnepsa's Avatar
    jnepsa is offline BlackBerryOS Wizard
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    have you tried clearing the browser cache on the phone open browser>bbkey>options>cacheoptions>clear everything..

    also go from home screen>options>memory> tell me what the settings there say

  3. #3
    Nemesix1555 is offline BlackBerryOS Noobie
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    Cleared all cache.

    Memory Settings
    Media Card Support ON
    Encryt Mode None
    MTP ON
    Mass Storage Mode Support ON
    Auto Enable Mass Storage Mode.....Yes

    Application Memory
    Free Space 26.2 MB

    Device Memory and media card are not avail because Mass Storage Mode is in use.


    (I tried connecting to DM after disabling Mass Storage once...no go)

  4. #4
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    jnepsa is offline BlackBerryOS Wizard
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    Quote Originally Posted by Nemesix1555 View Post
    Cleared all cache.

    Memory Settings
    Media Card Support ON
    Encryt Mode None
    MTP ON
    Mass Storage Mode Support ON
    Auto Enable Mass Storage Mode.....Yes

    Application Memory
    Free Space 26.2 MB

    Device Memory and media card are not avail because Mass Storage Mode is in use.


    (I tried connecting to DM after disabling Mass Storage once...no go)
    try changing auto enable mass storage to prompt.. after you installed the new DM did you reboot your pc?? and what verison of vista 32 or 64

  5. #5
    Nemesix1555 is offline BlackBerryOS Noobie
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    Changed Mass Storage to Prompt.
    Battery pulling Storm.

    Yes I did reboot after installing DM5 but will do again right now.

    64bit Vista

  6. #6
    Nemesix1555 is offline BlackBerryOS Noobie
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    Still no go.
    Selected no at prompt to enable Mass Storage when connected.

    Storm drivers were loaded from the x86 program files tree. OS finds Storm just fine.

  7. #7
    Nemesix1555 is offline BlackBerryOS Noobie
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    Tried turning off Firewall as well. <.< No go.

  8. #8
    jnepsa's Avatar
    jnepsa is offline BlackBerryOS Wizard
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    ok this next part sucks but seems to be what fixes it downgrade to 4.7 DM, uninstall 5.0 first... then redownload the 4.7 version. I see alot of people having touble with it on 64bit

  9. #9
    Nemesix1555 is offline BlackBerryOS Noobie
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    Ok mate. Will do. Thanks for the assistance!
    Will keep you posted.

  10. #10
    jnepsa's Avatar
    jnepsa is offline BlackBerryOS Wizard
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    OK good let us know if this works

  11. #11
    Nemesix1555 is offline BlackBerryOS Noobie
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    Yup.
    Desktop Manager 4.7 works just fine with Vista64.
    Desktop Manager 5.0 does not.

    Thanks for everything!

  12. #12
    jnepsa's Avatar
    jnepsa is offline BlackBerryOS Wizard
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    Quote Originally Posted by Nemesix1555 View Post
    Yup.
    Desktop Manager 4.7 works just fine with Vista64.
    Desktop Manager 5.0 does not.

    Thanks for everything!
    Hey no problem.. some people get it to work but I think its easier just to downgrade to 4.7

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