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  1. #1
    beachbunnimom's Avatar
    beachbunnimom is offline BlackBerryOS Inspired
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    Question Desktop manager- Driver problems

    So I updated my desktop manager to 5.0. I did a backup and when I tried to synchronize, I got an error message that says, "Device driver software was not successfully installed. Please consult with your device manufacturer for assistance getting this device installed."

    Anyone have any idea what to do?



  2. #2
    jnepsa's Avatar
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    Quote Originally Posted by beachbunnimom View Post
    So I updated my desktop manager to 5.0. I did a backup and when I tried to synchronize, I got an error message that says, "Device driver software was not successfully installed. Please consult with your device manufacturer for assistance getting this device installed."

    Anyone have any idea what to do?
    I am unsure of this have you tried doing a batt pull on the phone and restarting the PC?

  3. #3
    beachbunnimom's Avatar
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    Quote Originally Posted by jnepsa View Post
    I am unsure of this have you tried doing a batt pull on the phone and restarting the PC?
    I can try that. Didn't do that yet.



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    jnepsa's Avatar
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    let me know it that does the trick.

  5. #5
    beachbunnimom's Avatar
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    didn't work! Now I'm getting an "unknown error". BOOO!



  6. #6
    jnepsa's Avatar
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    Quote Originally Posted by beachbunnimom View Post
    didn't work! Now I'm getting an "unknown error". BOOO!
    hmmm. have you gone back into sync and reconfigured your previous settins since the reinstall?

  7. #7
    P3Designs's Avatar
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    I received this same error, you need to reinstall the .148 OS or that is what I did at least and that fixed the problem.

  8. #8
    beachbunnimom's Avatar
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    I'm at least getting .230 installed right now....I think! I'll see after that finishes what happens.

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