Anyone know about why I can't get 1XEV on my Storm?
Long story short, had storm for 6 months, screen blanked out, replaced under warranty, 1.5 weeks later that phone went into bootup loop, replaced under warranty with three other storms, none of which would get the 1XEV data signal, switched my account over to a Tour, and wha-la! data. But I told them I didn't want a Tour, so they switched me back to a Storm and put in a ticket to verizon.
I'm told it would be 7-10 days for the ticket resolution. In the mean time... no bbm, email, pandora,...etc.:no:
This really sucks, and I LOVE the Storm, so I couldn't fathom using a track ball device, even for a little while.
Spent 2.5hrs at vz tech service center, countless calls to the tier 3 techs, and even blackberry. Of course the host routing table thing was done, btw.
Sounds like a setting issue on Verizon's end. I experienced a similar problem and Telus just had to double-check my account settings. It turned out that when I got my replacement Storm initially, the switch didn't go through correctly. So, flip of a switch and I was back up and running. Have you had them check to ensure that your new Storm is properly set up on the data plan? They may have the voice plan set up correctly, but the data plan is on a previous Storm.
I don't know if this is the case, but it may provide another suggestion.
Anymanusa, welcome to BBOS!!! I am really puzzled as to what the issue may be...You said you did register host routing table. How about sending service books? Have you set up your emails thru BIS site? How is your home reception area? Sorry for all these questions....I am trying to see if there are clues to the issue that you are having with 1XEV.
I haven't been able to get the signal anywhere over a couple of the cities that I frequent, and the Verizon store, where they say it should definitely come in. I'm not sure about the service books, and the BIS, not sure about. I've more or less left it in the hands of the folks switching the phones out. I'll look into the email thing now.
Originally Posted by olta777
The techs did ask me for an email previously associated with my BB phone.
edit: it says "your device had a problem connecting to the server" when I tried the email from one account to the other.
also, they said I can receive the proper stuff to register without the caps 1XEV
Last edited by anymanusa; 09-14-2009 at 12:06 AM.
If this helps anything, before I had this problem, I noticed I couldn't send an email from 1 account to the other with my bb, but I could send from the other to the first...
I know this may be already done, but have you tried dialing *22899 or *228 option 2? Updating your network services?
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