I am having a problem with a .ppt document. I hit the file and it starts documents to go but then comes up with the error " Illegal newSize-1". I just started getting this error on .140 and still on .191. I tried deleting the file off the memory card and putting it back on thinking maybe it was corrupted but still no go. Anyone have a solution to this? Thanks in advance for any help!
I updated to the newest version off their website and still have the same error. It is something just with the ppt part ,since everything else in D2G works. I tried even creating a new file and received the error right when it loads.
Did you uninstall D2G before you updated it? If that doesn't work, could also try doing a security wipe and including third party apps. You'll have to reload your back up and apps, but it might fix the issue too.
I uninstalled it ,rebooted then reinstalled and still got the same error. Tried the premium version hoping that by some miracle it would work and that didnt either. I just installed
.191 on my wifes phone doing a full wipe and she is also getting the same error using ppt.
I'm hoping it is or I will feel dumb , I cant be the only one getting this. I went onto their site and searched through support and nothing like that comes up. Kinda sucks this is a slideshow of my first house im building and whenever someone asks me to see pics of what it looks like I grab my trusty BB then remember it doesnt open up
No, just the regular thing you get with the phone. I might try eOffice 4.6 Mobile Office is that any better?
I haven't used eOffice nor have I read any info on the program, couldnt hurt to try though.
I was almost certian i read that error flag while browsing through BlackBerry JDE 2 books, i belive it was an error flag for font size not file size, cant find it for the life of me.
Let us know how eOffice works out.
Last edited by cruznthru; 09-23-2009 at 10:49 PM.
Reason: Added font size error flag info
I have an open ticket for a week now with DataViz for this issue -- on my 9630 (aka Tour), it occurred with OS v126.96.36.199, and now still with OS v188.8.131.52! It does not matter which version of Documents To Go (i.e., v1.006 [bundled with OS] or v1.007.042 [latest download from DataViz], Standard or Premium) -- all exhibit the same issue. This occurs with creating a new document as well as opening an existing document of any size (i.e., I am dead in the water with respect to Slideshow To Go), but both Word To Go and Sheet To Go appear to be fully functional! I am not impressed with DataViz tech support so far...
I had the same problem. I managed to open one very small file on my blackberry tour, but nothing else. I read that some of you couldn't open ANY files, no matter how small, so I doubled-checked the one that had worked. It was a .pptx file that I created today. ISo I tried converting an old, very large .ppt file to .pptx and it worked. I can read it just fine on the little black machine.