Thread: I get error backing up device--Help

Why would I keep getting an error trying to back up my BB? It will get half way to the input key .... and it shoots an error message. First time I have had this problem. I am running the DM 5.0. Trying to load a new OS, last OS has killed my battery for some reason.

Originally Posted by Tyler1077

Why would I keep getting an error trying to back up my BB? It will get half way to the input key .... and it shoots an error message. First time I have had this problem. I am running the DM 5.0. Trying to load a new OS, last OS has killed my battery for some reason.

have you tried clearing the browser cache on your phone and pc?

Originally Posted by jnepsa

have you tried clearing the browser cache on your phone and pc?

Okay, still got hung on input method.

Originally Posted by Tyler1077

Okay, still got hung on input method.

Hello Tyler and Welcome to BBOS.

Did you try the method referencing the advanced backup tab. Once you select advanced backup your PC will begin to populate the information that is on you device. Once completed, your data will be displayed on the left side of the screenshot in the Device Database List. If you click once on the first piece of data that is list then hold down your shift key and arrow down. I would suggest selecting 5 pieces of data at a time. Now you can move this data over by selecting the arrows in the center between the two viewing panes. At this point you should have the select data in the viewing panel described as Computer database. Above this panel, select File. You will get a drop down list to choose from. Select open for a previously saved file or select save and your PC should open a window in My Documents. Once you select save your PC will transfer a copy or backup. Once this is done, continue to go down the Device database list and gather the next group of five pieces of data to be saved. Eventually you will find the string of data that is giving you the unknown error. Once you find it, either clear it with the clear tab or just skip over it.

Originally Posted by MePascal

Hello Tyler and Welcome to BBOS.

Did you try the method referencing the advanced backup tab. Once you select advanced backup your PC will begin to populate the information that is on you device. Once completed, your data will be displayed on the left side of the screenshot in the Device Database List. If you click once on the first piece of data that is list then hold down your shift key and arrow down. I would suggest selecting 5 pieces of data at a time. Now you can move this data over by selecting the arrows in the center between the two viewing panes. At this point you should have the select data in the viewing panel described as Computer database. Above this panel, select File. You will get a drop down list to choose from. Select open for a previously saved file or select save and your PC should open a window in My Documents. Once you select save your PC will transfer a copy or backup. Once this is done, continue to go down the Device database list and gather the next group of five pieces of data to be saved. Eventually you will find the string of data that is giving you the unknown error. Once you find it, either clear it with the clear tab or just skip over it.

Okay, I may have solved it. I uninstalled DM and restarted phone and PC then reinstalled and it seems to be working fine. Thank you tho. I am going to save this thread.

Originally Posted by Tyler1077

Okay, I may have solved it. I uninstalled DM and restarted phone and PC then reinstalled and it seems to be working fine. Thank you tho. I am going to save this thread.

You are Welcome Tyler...Glad to see you have solved your issue. Cya around the forum...

Originally Posted by MePascal

You are Welcome Tyler...Glad to see you have solved your issue. Cya around the forum...

and this is why I changed forums! Nice people that are glad to go out of their way to help on minor issues.

Originally Posted by Tyler1077

and this is why I changed forums! Nice people that are glad to go out of their way to help on minor issues.

Good to Hear Tyler! Welcome to Blackberry OS!!

Originally Posted by Tyler1077

Why would I keep getting an error trying to back up my BB? It will get half way to the input key .... and it shoots an error message. First time I have had this problem. I am running the DM 5.0. Trying to load a new OS, last OS has killed my battery for some reason.

Yeah, this happened to me once ---- I just cleared browser cache on Storm and I was good to go . :haha:

i solved that problem by deleting all the messages from my phone, hope that helps also