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  1. #1
    John7760's Avatar
    John7760 is offline BlackBerryOS Enthusiast
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    Gmail account not capturing

    I have a gmail account set up in "set up email" and it goes through and the activation comes over, but I never get notified when any emails come in. It won't send to the BB. Any ideas?



  2. #2
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Have you recently got a replacement storm? Have you re sent service books?

  3. #3
    jlevy73's Avatar
    jlevy73 is offline BlackBerryOS Einstein
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    Quote Originally Posted by John7760 View Post
    I have a gmail account set up in "set up email" and it goes through and the activation comes over, but I never get notified when any emails come in. It won't send to the BB. Any ideas?
    Have you tried sending your service books from BlackBerry Internet Service

    This should resolve the problem.



  4. #4
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by jlevy73 View Post
    Have you tried sending your service books from BlackBerry Internet Service

    This should resolve the problem.
    Also when you are on that Site (thanks for the link J) click on the change device option and make sure your pin on the site matches your phone as well.

  5. #5
    John7760's Avatar
    John7760 is offline BlackBerryOS Enthusiast
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    Thanks for the quick response. I have tried sending service books several times. My regular email account works just fine, only the gmail will not receive. I have deleted it and re-set it up as well.



  6. #6
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by John7760 View Post
    Thanks for the quick response. I have tried sending service books several times. My regular email account works just fine, only the gmail will not receive. I have deleted it and re-set it up as well.
    How long has the gmail account not been working on your phone?

  7. #7
    John7760's Avatar
    John7760 is offline BlackBerryOS Enthusiast
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    apparently several weeks

  8. #8
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by John7760 View Post
    apparently several weeks
    Hmm have you tried setting up the account through the website that Jlevy posted?

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