Gmail account not capturing
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  1. #1
    John7760's Avatar
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    Gmail account not capturing

    I have a gmail account set up in "set up email" and it goes through and the activation comes over, but I never get notified when any emails come in. It won't send to the BB. Any ideas?




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    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Have you recently got a replacement storm? Have you re sent service books?

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    Quote Originally Posted by John7760 View Post
    I have a gmail account set up in "set up email" and it goes through and the activation comes over, but I never get notified when any emails come in. It won't send to the BB. Any ideas?
    Have you tried sending your service books from BlackBerry Internet Service

    This should resolve the problem.

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    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by jlevy73 View Post
    Have you tried sending your service books from BlackBerry Internet Service

    This should resolve the problem.
    Also when you are on that Site (thanks for the link J) click on the change device option and make sure your pin on the site matches your phone as well.

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    Thanks for the quick response. I have tried sending service books several times. My regular email account works just fine, only the gmail will not receive. I have deleted it and re-set it up as well.

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    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by John7760 View Post
    Thanks for the quick response. I have tried sending service books several times. My regular email account works just fine, only the gmail will not receive. I have deleted it and re-set it up as well.
    How long has the gmail account not been working on your phone?

  7. #7
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    apparently several weeks

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    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by John7760 View Post
    apparently several weeks
    Hmm have you tried setting up the account through the website that Jlevy posted?

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    Could you try to reactivate the password that correlates to that gmail account in the BIS site that jlevy posted up?

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    When I go there it tells me to access through the phone.

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    Quote Originally Posted by John7760 View Post
    When I go there it tells me to access through the phone.
    Have you ever set up that device through the phone?

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    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by John7760 View Post
    When I go there it tells me to access through the phone.
    What carrier are you on?

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    I'll be a monkeys uncle. For some reason now it works. Who's to argue with progress. I'm going to sleep. Long day. Thanks guys.

  14. #14
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by John7760 View Post
    I'll be a monkeys uncle. For some reason now it works. Who's to argue with progress. I'm going to sleep. Long day. Thanks guys.
    Glad it's up and running for you

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    If you are with Verizon, this may help.



    The phone number will contact a blackberry specialist for VZW. The can help you set up the BIS. I think that they ask that you try not to call them while you are on the device in question.

    1-800-922-0204

  16. #16
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    I was having a issue with GMail a couple weeks ago and i got a hold of Verizon's BB Tech support, they told me that sometimes the GMail accounts can lock up and you have to go to this link to unlock them.

    After i did this my account worked, not sure if it will help you any bit but worth a try :-)

    https://www.google.com/accounts/DisplayUnlockCaptcha

    Google Mail accounts are locked for the following reasons:

    - Receiving, deleting, or popping out large amounts of mail in a short period of time
    - Sending mail to a large number of recipients in a short period of time
    - Using 3rd party file-sharing or storing software in your account
    - Logging in from multiple locations in a short period of time
    - Using your account for purposes other than email.

  17. #17
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    Interesting, thanks Kris.

  18. #18
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    Quote Originally Posted by jlevy73 View Post
    Interesting, thanks Kris.
    haha I thought the same when Verizon told me this i was like ummm what ? lol

    :laugh2:

  19. #19
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Wirelessly posted (Tour 9630)

    Nice Kris I have never heard of this. Thanks for posting

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