Connecting to DM
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Thread: Connecting to DM

  1. #1
    caminator is offline BlackBerryOS Inspired
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    Connecting to DM

    I just had to do a format on my hard drive. I downloaded DM 4.7 from RIM's site and installed it. When I connect to my phone via USB cable, the computer recognized my phone, but DM doesn't. I went to options and it showed USB was selected as the way to connect, but at the bottom of DM is shows device connected: NONE. It also says Disconnected at the top left.

    Any ideas?




  2. #2
    catstide's Avatar
    catstide is offline BlackBerryOS Fanatic
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    first off i would delete 4.7 and download 5.0 then see what happens

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  4. #4
    caminator is offline BlackBerryOS Inspired
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    No go. It still isn't connecting. Another thing happening that seems weird to me...

    When I plug my phone in, the box pops up in windows that asks if I want to open the folder, etc. This shows that windows is detecting it. BUT....when I open the drives of my phone from my pc, it shows Device Memory and Media Card. There are no folders in Device Memory drive, and only a music folder in the Media Card drive. It shows all my music which is great, but I also have MANY pictures and videos on my phone. I cannot see those folders or files on my pc, but wen I check my phone they are still there.

    The drive size of the Media Card is also showing as 5.09GB. It says 5.09 Free of 5.09. That seems weird as there is stuff on the card, plus i believe it is supposed to be 8GB right?

    Any ideas?

  5. #5
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    Wirelessly posted (storm 9530)

    Did you restart your puter after
    Install?

  6. #6
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    Wirelessly posted (storm 9530)


    I usually will access my media stuff through

    Windows its less complicated and quicker.

    I only use the dm for program loading and

    Contact/calendar sync.

    Wow you'll have to excuse me I'm still waking up.
    Ok #1 clear all the windows stuff off your
    Screen. Go to dm icon and right click go to
    "run as administrator" assuming you restarted computer
    After dm install.
    #2 I need to read your entire post Lol
    The 5mb you saw is the remaining space out
    Of the 8 you started with.


    Goodmornin catside
    Last edited by jasonfyc; 07-18-2009 at 11:22 AM.

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    jnepsa's Avatar
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    options>memory>mass storage mode support>on auto enable mass storage when conected >prompt, then say no

  8. #8
    caminator is offline BlackBerryOS Inspired
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    i restarted, yes

  9. #9
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    Quote Originally Posted by caminator View Post
    i restarted, yes
    sorry due what i said on your phone

  10. #10
    caminator is offline BlackBerryOS Inspired
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    Thx Jnespa. that fixed the folder issues, but still cant connect to dm

  11. #11
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    CTRL+ALT+DEL

    End the DM process...then open DM again...if that doesnt work unplug your phone, shut down computer, remove from power source, and restart. This is what I have always had to do.. Its like the DEVICE MANAGER not DM glitches

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    Wirelessly posted (storm 9530)

    Catstide catstide. Ill remember now. Lol
    Morning jn.
    I edited my last post cam.

  13. #13
    jnepsa's Avatar
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    Morning jason, any luck cam? BTW to anyone who reads this..COMING UP ON 1000

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    Wirelessly posted (storm 9530)

    Quote Originally Posted by jnepsa
    Morning jason, any luck cam? BTW to anyone who reads this..COMING UP ON 1000
    Now your just postin crap so you can get there :lmao:
    That's ok I'm now #2 in wiposts

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    ha,,,mornin folks!

  16. #16
    caminator is offline BlackBerryOS Inspired
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    no luck whatsoever. bummer. This is bad...

  17. #17
    olta777 is offline BlackBerryOS Wizard
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    Quote Originally Posted by caminator View Post
    no luck whatsoever. bummer. This is bad...
    Caminator, I would suggest trying again the restart of pc, battery pull on the phone...Also, click on the guide link in my signature and down towards bottom there is a link to when DM doesn't recognize BB. Let us know if you have more questions.

    Ok, here are both links: Guide

    How to reinstall when PC wont recognize BB
    Last edited by olta777; 07-18-2009 at 02:33 PM.

  18. #18
    jnepsa's Avatar
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    Just one last question... you have device manager and desktop manager both installed right? they would both be on your pc under start>programs>blackberry>

  19. #19
    nhat is offline BlackBerryOS Friend
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    if you haven't already, go through the guide posted above and make sure that windows isn't turning off your usb ports to save power.

  20. #20
    caminator is offline BlackBerryOS Inspired
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    I do have both desktop manager and BB Device Manager. I've tried rebooting my phone and the PC several times.

    I'll go through the guide and see if that helps and report. Thanks guys.

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