Connecting to DM

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Originally Posted by ealvnv

Wirelessly posted (Bold 9000 )

Let me jump in here and ask you;
Have you tried the usb ports of the computer with any different device? Have you tried with a different cable?
When yOu connect the phone to the comp, it shows like if the phone is charging?

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My phone is charging and I can access the drives on the phone from Computer, so it's not the USB port or the cable giving me problems. I have also used another device on this laptop, so I'm pretty certain it isn't the USB issue.

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Originally Posted by sunkast

Ok so you are saying you have another device that works with DM just fine? Just not the other device?

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No. No other device using DM. What i meant was I have another device connected to the USB port that is functioning fine. I'm just trying to troubleshoot the problems, and eliminating the USB port AND cable as the issue.

Wirelessly posted (Bold 9000 )

Ok seems to be issue with the drivers, try going to add remove programs on your computer, select dm and remove, then select repair, that should reinstall the drivers, once done, reastart the computer and connect the phone run dm and see what happens.



If that doesn't solve the problem we'll try a diff solution

I did the repair...still no go.

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Originally Posted by caminator

I did, but I stopped near the beginning because I don't have anything in my device manager that shows RIM or Blackberry. In that guide it looks there is supposed to be something. I don't have anything.

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You have your phone plugged in then looked under both Other Devices and Universal Serial Bus controllers for the driver? It should be in one or the other.

I am still not able to connect, but I looked in Device Manager and it does now show a Blackberry Smartphone driver in the USB Controllers. It seems maybe we made a little ground.

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Not to jump in out of left field but. Try launching DM, plug in the berry (it won't recognize right?) then do a battery pull while its connected. I have seen this solve thus issue several times in the past.

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Originally Posted by Rellims

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Not to jump in out of left field but. Try launching DM, plug in the berry (it won't recognize right?) then do a battery pull while its connected. I have seen this solve thus issue several times in the past.

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Hi Rellims. Thanks for jumping in. I can use ANYONE's assistance at this point. I have already tried that, but I'll try it again since I just reinstalled the phone drivers. Maybe it will help.

I just rebooted with it still plugged in. Still no connection to DM. DAMN!

FWIW: I found this gem on another site.

"Just use your task manager to kill these 3 processes: RIMDeviceManager.exe, BbDevMgr.exe, and DesktopMgr.exe
Or just utilize the taskkill command by hitting Win+R(i.e. opening Windows Run dialog) and executing this command: "

I looked at Task Manager and The only process that even shows up is the DesktopMgr.exe. The other two are non existent.

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Originally Posted by caminator

FWIW: I found this gem on another site.

"Just use your task manager to kill these 3 processes: RIMDeviceManager.exe, BbDevMgr.exe, and DesktopMgr.exe
Or just utilize the taskkill command by hitting Win+R(i.e. opening Windows Run dialog) and executing this command: "

I looked at Task Manager and The only process that even shows up is the DesktopMgr.exe. The other two are non existent.

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Try rebooting your computer again just for good measure since we are asking you to do a lot of things.

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Will app loader recognize it? If so it may be a corrupt DM. Sorry if you've reinstalled DM,I'm mobile and trying to keep up.

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Originally Posted by Rellims

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Will app loader recognize it? If so it may be a corrupt DM. Sorry if you've reinstalled DM,I'm mobile and trying to keep up.

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App loader will not recognize it either. Im seriously guessing we have some sort of driver issue.

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Have you uninstalled DM and reinstalled it? If you can see the phone as drives and other periphals work I doubt it the drivers. IMHO.

I can see the phone drivers. I haven't actually reinstalled DM, but I did run the installer and did a repair per someone's suggestion here. Would a full uninstall/install be worth trying?

what you need to do is a clean uninstall of dm, i will suggest that let me find the link to step by step...

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Originally Posted by caminator

I can see the phone drivers. I haven't actually reinstalled DM, but I did run the installer and did a repair per someone's suggestion here. Would a full uninstall/install be worth trying?

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Yes but I would try rebooting first as I suggested above. If it doesn't work after rebooting, uninstall DM and reinstall. Make sure you remove all settings when you uninstall.

Here is the clean uninstall guide from BlackBerry.

http://www.blackberry.com/btsc/searc...200%2094349560

BTW I installed the DM version without Media Manager. I doubt that matters, but I thought I'd let you know just in case.

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Originally Posted by caminator

BTW I installed the DM version without Media Manager. I doubt that matters, but I thought I'd let you know just in case.

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Hopefully its just a corrupt install of DM.

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Originally Posted by caminator

BTW I installed the DM version without Media Manager. I doubt that matters, but I thought I'd let you know just in case.

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it doesnt matter

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Originally Posted by Rellims

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Hopefully its just a corrupt install of DM.

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i go with you on this too...