Lost phone

Wirelessly posted (9530)

Can you take a backup file from the old phone and load it on to another phone?

Absolutely. Just use desktop manager to load the backed up file onto the new device. If I remember correctly, anything that isn't compatible won't be loaded. All your contacts and calendar entries should transfer with no issue. Sorry to hear you lost your phone.

Wirelessly posted (9530)

Thanks. It was my 15 year old daughter.

Wirelessly posted (storm 9530)

Just don't do with an os change and third party apps. I got a new storm the other day and upgraded to .151 and added my third party apps in (which are pin specific) and bricked my storm. If all your doin is restoring from DM your fine.

Wirelessly posted (9530)

Well that's a good point. The phone had .148,7.1 should I put that back or go with what comes loaded on it?

It's a brand new phone (or refurb)? Personally I would take a week to break in the new device with the default OS, just to make sure there aren't any issues with the device. You could load your contacts and what not, skipping to reload any third party data in the backed up file. Then if all is well, you could reload 7.1, and the rest of your stuff. My thought is having to go through the trouble of loading 7.1, then realizing there's an issue but you don't know if it's from the device or the OS.

Contacts are the only thing she is interested in. So it will be ok to use the old back up file through DM?

Yes. What you should do is use the advanced part of back up and restore. This way you can do a selective restore. Only restoring the contacts.

1. Plug in your device and start DM.
2. Click on Back up and restore, then choose advanced on the right.
3. Click on File > Open, choose the file you backed up.
4. It should load in the right side. The left side are the databases on your phone.
5. On the right side, select Address Book - All and Address Book Options.
6. In the middle you should see two buttons. Press the button that has the double arrows pointing to the right like this: > >.
7. The contacts should be restored at this point and you can disconnect your phone.

If you have any questions let us know.