For everyone who bought the Incipio FEATHER case.
Last week my Incipio Feather case cracked in the upper right hand corner. This was due to my many battery pulls. I contacted Incipio and they notified me that they were redesigning the Feather cases and will ship me on free of charge in a couple weeks. All that I had to do was email firstname.lastname@example.org.
Make sure you include a statement about your problem, your previous order number (It is under your account information at Cases and Accessories - iPhone, iPod, Zune, BlackBerry Cases and Accessories by Incipio), shipping address (Which is where you want the free cases shipped ;P ) and make sure you attach photos of the cracked area of your case.
It was so simple! They sent me a free Incipio dermaSHOT case to use until the redesigned Feather is finished. Amazing service! I hope this helps some of you out. :beerchug:
I sent them pictures and all of my info. 3 weeks ago and I never got anything
to use as a replacement. They told me 4-6 weeks 3 weeks ago. What did they tell you?
I recently bought a feather a couple of days ago. I think I received the newer version because I have no such problems with cracks. But then again I use quickpull, so I dont need to pull the cover as much as most.
Great customer service from incipio though.
i remember having great customer service from incipio when i bought my feather a while back. mine is also cracked (in the exact same spot as justin's), but the crack is smaller than his. maybe i'll give this a shot anyway. couldn't hurt to try.
i am considering ordering some of these cases...other than the cracking what are your thoughts on the case?
Exactly what they did for me. Great Support. Still waiting for the redesigned unit.
Originally Posted by Justin Rampage
not my favorite
I owned the first version. Mine cracked as well. I have gone back to the Innocase-II. easily has been my favorite case.
They told me about 2 weeks. (That was a week ago) I heard from my friend that they are shipping him his redesigned one next week. I would ask about the replacement case for while you wait. I'm sure they will help you out.
Originally Posted by Striker951
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