Thread: Computer not finding BB Drives

Before, as soon as I plugged my BB into the USB port, the drives letters would show up on the screen and in Explorer. Now when I plug it in it the drive letters don't show up. I think it is connected because Desktop Manager
finds it ok. I want to move some pictures to my SD card but the drive letter that the computer assigns to it doesn't show up. I have Media Card Support = ON, Encryption Mode= NONE, Media Transfer Protocol= ON, Mass Storage
Support= ON, Auto Enable Mass Storage= ON. Anything not set right here?

Hey striker...Are you using the same USB port that you normally use? When was the last time you can recall seeing your drives listed? Have you changed any PC settings since the last time you accessed your drives?

Originally Posted by Striker951

Before, as soon as I plugged my BB into the USB port, the drives letters would show up on the screen and in Explorer. Now when I plug it in it the drive letters don't show up. I think it is connected because Desktop Manager
finds it ok. I want to move some pictures to my SD card but the drive letter that the computer assigns to it doesn't show up. I have Media Card Support = ON, Encryption Mode= NONE, Media Transfer Protocol= ON, Mass Storage
Support= ON, Auto Enable Mass Storage= ON. Anything not set right here?

Striker try switching your auto enable to prompt then rebooting your phone and plugging it back in

My first recommendation would be to battery pull. While you are in there, pull your SD card out and reinsert to reset the connection. Let your device boot then let's see what the results are. After that we made need to look in your Device Manager to check your settings on your USB ports.

I've seem this before..

do you get that generic window's window that asks how you want to view open the mediacard?

I have to select the bottom option - open and view files on media card..or something along those lines.

If I dont select an option from this window the media card opens but unable to read the foders.

I think its a pc setting/issue

Originally Posted by MePascal

Hey striker...Are you using the same USB port that you normally use? When was the last time you can recall seeing your drives listed? Have you changed any PC settings since the last time you accessed your drives?

Pulled the card and did a batt pull, no help. This is a repalcement phone but it did work when I first plugged it in when i restored everything. I haven't changed anything on my computer. It does the same thing when I plug it into my other computer. If I put the card into a reader and plug it in, I get the drive letter. This is always the same USB port. I did try another port but got the same thing. Before when I plugged it in I would get two drive letters, one for the phone and one for the card. Now I don't get any. I'm going to try my daughters cable, if it isn't that then it must be the phone, right?

do a battery pull and make sure that you are plugging your phone into the correct USB port. While the phone is resetting, plug the phone directly into the USB port and see if your computer is able to find it that way first. It has worked for me in the past.

do you have the ablity to plug the micro card directly into your PC?