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  1. #17
    Striker951's Avatar
    Striker951 is offline BlackBerryOS Gifted
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    Quote Originally Posted by MePascal View Post
    Absolutely...BBSwiss Army Knife will wipe that device clean. I would do a wipe instead of a factory reset. This will erase Os and any 3rd party apps and leave the device with 507 error.
    Would that be ok with verizon? i don't want them to charge me for that phone?



  2. #18
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
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    Quote Originally Posted by Striker951 View Post
    Would that be ok with verizon? i don't want them to charge me for that phone?
    I have read in other forums that once the unit is received back into a refurb facility that one of the first directives is to wipe the device anyway. I will call my guy at VZW.

  3. #19
    MePascal's Avatar
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    Just got of the phone with VZW...All they care about is receiving the bad device. Just to reiterate what I stated earlier...One of the first actions that is performed is to wipe the device anyhow. You don't need to install an OS back onto the device...

    Good Luck
    ~Michael~



  4. #20
    olta777 is offline BlackBerryOS Wizard
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    Quote Originally Posted by MePascal View Post
    Just got of the phone with VZW...All they care about is receiving the bad device. Just to reiterate what I stated earlier...One of the first actions that is performed is to wipe the device anyhow. You don't need to install an OS back onto the device...

    Good Luck
    ~Michael~
    Michael, you think vzw would know what to do with an OS-less phone?

  5. #21
    Striker951's Avatar
    Striker951 is offline BlackBerryOS Gifted
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    Quote Originally Posted by MePascal View Post
    Just got of the phone with VZW...All they care about is receiving the bad device. Just to reiterate what I stated earlier...One of the first actions that is performed is to wipe the device anyhow. You don't need to install an OS back onto the device...

    Good Luck
    ~Michael~
    Cool! Thanks Michael



  6. #22
    MePascal's Avatar
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    Quote Originally Posted by Striker951 View Post
    Cool! Thanks Michael

    Glad I could help Striker....

  7. #23
    Striker951's Avatar
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    My replacment came today and I restored everything on it. I registered my new pin on the BIS website. I went to the email setup screen and it doesn't have any of my email addresses in there. Am I going to have to go in and put all of them in there again or should it find them from the BIS site?

  8. #24
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    jlevy73 is offline BlackBerryOS Einstein
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    Quote Originally Posted by Striker951 View Post
    My replacment came today and I restored everything on it. I registered my new pin on the BIS website. I went to the email setup screen and it doesn't have any of my email addresses in there. Am I going to have to go in and put all of them in there again or should it find them from the BIS site?
    From the BIS website send service books and your email will be sent to your device.

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