Multiple Profiles: How to Delete
Results 1 to 6 of 6

Thread: Multiple Profiles: How to Delete

  1. #1
    YukonCornelius's Avatar
    YukonCornelius is offline BlackBerryOS Friend
    Join Date
    Mar 2009
    Location
    Steeler Country!
    Device
    9530
    OS
    Currently? iOS 4
    Posts
    45
    Liked
    0 times

    Multiple Profiles: How to Delete

    I have a user on Enterprise that ended up with two profiles when he re-activated, and now receives double mail. Does anyone know (other than a wipe) if there is a way to delete a prfofile (the 2 are "Desktop") from the phone? He has numerous apps that he didn't really want to download again, so I'm just lookig for a shortcut for him. Thanks all!
    Last edited by YukonCornelius; 06-15-2009 at 08:55 AM.


    I thought I was wrong once, but I was mistaken.


  2. #2
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    Liked
    1 times
    Wirelessly posted (Storm 9530 )

    Hello Yukon,
    Welcome...first one question please. Are you the administrator for this BES account?

  3. #3
    YukonCornelius's Avatar
    YukonCornelius is offline BlackBerryOS Friend
    Join Date
    Mar 2009
    Location
    Steeler Country!
    Device
    9530
    OS
    Currently? iOS 4
    Posts
    45
    Liked
    0 times
    I'm the BES Admins boss :lmao:
    (but I do have access to BES)

    He asked me since he knows I have done OS upgrades and such, and know the thing pretty well. My question for him was if there were dupliate entries in the service books. The user said no, but I told him to bring the Storm to me to look, hasn't yet. So I have a 50% shot that there is the solution, but, they guy may be right, and they aren't there...
    I thought I was wrong once, but I was mistaken.

  4. #4
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    Liked
    1 times
    Wirelessly posted (Storm 9530 )

    Yeah... The easy fix would be to just delete the unwanted user from the BES side. After that was done the device would sync to the 1 profile.
    Just curious as to how two profiles were generated?

  5. #5
    YukonCornelius's Avatar
    YukonCornelius is offline BlackBerryOS Friend
    Join Date
    Mar 2009
    Location
    Steeler Country!
    Device
    9530
    OS
    Currently? iOS 4
    Posts
    45
    Liked
    0 times
    Thanks! We had finally moved some remaining Exchange 2003 users over to our Ex 2007 servers. He was one of the "left overs." For some reason, he lost communication with the BES (though dozens of others did not...)

    BlackBerry worked with my admin almost an entire day. When they finally got it to activate, he had two profiles... weird.
    I thought I was wrong once, but I was mistaken.

  6. #6
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    Liked
    1 times
    Wirelessly posted (Storm 9530 )

    Very good Yukon,
    The easiest way to take care of that issue would be to pull up the BES server when you are able to have access. Delete the unwanted profile. This will allow that user to keep all the 3rd party alps. Your other alternative would be the one you already stated and that would be to simply re install the OS through th apploader from DM or through Loader.exe.
    Hope this helps....

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •