Thread: 3rd Party back-up Question

I've always Backed up my 3rd party apps using the device switch method but the last couple weeks i haven't been able to restore them through the app loader. I get the "this is not compatible with your device message". I believe this came about when i downloaded 5.0 dm software. Any help would be much appreciated, you could imagine how annoying it is to get all my apps back the long way, i've done it like three times. i know you gotta be some where around here bryan or jlevy.:Eyecrazy:

Hey socalmiles,
I've been using the 5.0 software now for a while and as luck would have it, I restored and older theme that I didn't need on my device but decided I wanted it back on my handset and the 5.0 beta did just fine....
Let me ask you this...Have you just recently did a new backup of your 3rd party apps? If you did, can you make sure that you have a copy of the .alx file inside your the folder that has you PIN# associated with it. If the folder is only showing your apps, simply copy and paste that PIN#.alx file into that folder.

Keep us posted please..

~Me~

Socal, have you tried rebooting PC? Sometimes, that fixes those errors.

Originally Posted by olta777

Socal, have you tried rebooting PC? Sometimes, that fixes those errors.

yeah last time it did it to me i tried. i had some things wrong with my pc not to long ago and recently got it repaired. Maybe some how it was corrupted. I'll redownload 5.0 in the morning and try it again. its to late tonight

Originally Posted by socalmiles

yeah last time it did it to me i tried. i had some things wrong with my pc not to long ago and recently got it repaired. Maybe some how it was corrupted. I'll redownload 5.0 in the morning and try it again. its to late tonight

Socal, also just a thought for ya....if you have a recent 3rd party app back up on your PC, and you are trying to back up again, DM will only back up updated apps, but not every one that you have on your phone. What I do before backing up, is I rename the previous back up, send it to zipped folder and delete the original (not the zipped)... empty recycle bin and then start a fresh 3rd party app back up. Keep us posted.

I have the same problem right now on DM v. 4.7. I tried the above suggestion, and still nothing. It really sucks because I lost my garmin mobile if I can't restore these apps...

Originally Posted by ama21683

I have the same problem right now on DM v. 4.7. I tried the above suggestion, and still nothing. It really sucks because I lost my garmin mobile if I can't restore these apps...

I am sure garmin stores your orders. Try emailing them...or did you by chance save your original download link? I am sorry to hear about that. I really wish RIM simplified this process.

Originally Posted by olta777

I am sure garmin stores your orders. Try emailing them...or did you by chance save your original download link? I am sorry to hear about that. I really wish RIM simplified this process.

What can you do? Sometimes you get the bear. Sometimes the bear gets you...

Originally Posted by ama21683

I have the same problem right now on DM v. 4.7. I tried the above suggestion, and still nothing. It really sucks because I lost my garmin mobile if I can't restore these apps...

Did you create a user account at Garmin's website, if so you should be able to reinstall. If not here is a link to purchase again for a "one time" price of $79

Garmin Mobile

Yeah i just bought the monthly to garmin mobile from handango. its 9.99 same as vz navigator. i'll upgrade to the one time fee when storm 2 comes out. no sense going through the hassle of getting garmin to switch phones for me.

I had the same problem with 5.0. I recently downgraded back to my official (.122). getting ready to return storm number 4 so I thought I would live life like telus wants me too. :banghead: any way thats for another thread..lol

back to topic I wasn't able to back up my 3rd's either. created a fresh .alx file, found it with the search. apploader grabbed .122 but wont grab the 3rd parties.

I had to do the manual reload as well.

Originally Posted by smcoldbb

I had the same problem with 5.0. I recently downgraded back to my official (.122). getting ready to return storm number 4 so I thought I would live life like telus wants me too. :banghead: any way thats for another thread..lol

back to topic I wasn't able to back up my 3rd's either. created a fresh .alx file, found it with the search. apploader grabbed .122 but wont grab the 3rd parties.

I had to do the manual reload as well.

Annoying as:censored: huh?
Reloading 4.7 and loading the .alx file through the regular dm worked for me

huh cool
so 4.7 recognizes the file 5.0 created..good to know

Originally Posted by ama21683

I have the same problem right now on DM v. 4.7. I tried the above suggestion, and still nothing. It really sucks because I lost my garmin mobile if I can't restore these apps...

Search your PC with this cmd, click Start > Run, type %temp% click ok,
see if they show up.

Originally Posted by smcoldbb

huh cool
so 4.7 recognizes the file 5.0 created..good to know

Glad to help

socal, i had problems with 5.0,too. same problems, i ended up deleting it and reinstalling it and has been working great since.

Ok downloaded desktop software 5.08 or whatever it is and loaded BBC's v7.1 v2 and for the first time in months i've been able to load my.alx file while loading up the hybrid. NO ERROR MESSAGES!!! 5.0 GETS A HUGE:biggthumpup::bigok::banana::biggthumpup::bigg thumpup:

Originally Posted by socalmiles

Ok downloaded desktop software 5.08 or whatever it is and loaded BBC's v7.1 v2 and for the first time in months i've been able to load my.alx file while loading up the hybrid. NO ERROR MESSAGES!!! 5.0 GETS A HUGE:biggthumpup::bigok::banana::biggthumpup::bigg thumpup:

Good to hear Socal :fing02:

I'm with you.....I DL'd the first beta of 5.0 and it has always been good to me....No need to change a good thing...