Issue with email and Microsoft Exchange Server
Page 1 of 2 12 LastLast
Results 1 to 20 of 25

Thread: Issue with email and Microsoft Exchange Server

  1. #1
    vader7071's Avatar
    vader7071 is offline BlackBerryOS Gifted
    Join Date
    Mar 2009
    Location
    Dothan, AL
    PIN
    Ask please
    Device
    9550 Storm2
    OS
    5.0.0.451
    Posts
    429
    Liked
    3 times

    Issue with email and Microsoft Exchange Server

    Here is what we have.

    We are running Exchange 03. We have all the computers in the office (except one) using Outlook 2007 on the exchange server. The one machine is using POP3 to get mail.

    All of our bb storms are using pop3 to get the email.

    Now, here is the issue. The one machine when it gets email, mail shows as new on both the computer and the storm. On the remaining, the email shows as new on the computer UNTIL the storm gets the mail message, then it shows as read.

    Is there a way to fix this so the message shows read only when selected on computer and not by the blackberry?

    Thank you for your help.


    Chris W. "Vader"
    Are you mission critical?
    Old ninja saying.....Nine times down, ten times up!


  2. #2
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
    Posts
    2,902
    Liked
    5 times
    Quote Originally Posted by vader7071 View Post
    Here is what we have.

    We are running Exchange 03. We have all the computers in the office (except one) using Outlook 2007 on the exchange server. The one machine is using POP3 to get mail.

    All of our bb storms are using pop3 to get the email.

    Now, here is the issue. The one machine when it gets email, mail shows as new on both the computer and the storm. On the remaining, the email shows as new on the computer UNTIL the storm gets the mail message, then it shows as read.

    Is there a way to fix this so the message shows read only when selected on computer and not by the blackberry?

    Thank you for your help.
    Couple things Chris,
    On the ones that you are having issues with try the following:
    1. On each BB go to Messages/bb button/options/email settings/ send email to handheld "YES"/ exit and save
    2. You should be back at the options menu go into Email Reconcilliation/ wireless reconcile "OFF"/ exit and save.

    Let me know if this works for you..

  3. #3
    vader7071's Avatar
    vader7071 is offline BlackBerryOS Gifted
    Join Date
    Mar 2009
    Location
    Dothan, AL
    PIN
    Ask please
    Device
    9550 Storm2
    OS
    5.0.0.451
    Posts
    429
    Liked
    3 times
    Thanks.

    Tried it, still the same result. As soon as the storm has the e-mail, Outlook marks it as read.
    Chris W. "Vader"
    Are you mission critical?
    Old ninja saying.....Nine times down, ten times up!

  4. #4
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
    Posts
    2,902
    Liked
    5 times
    Quote Originally Posted by vader7071 View Post
    Thanks.

    Tried it, still the same result. As soon as the storm has the e-mail, Outlook marks it as read.
    When you set up the accounts on the BB did you do it through Setup/email setup ?

  5. #5
    vader7071's Avatar
    vader7071 is offline BlackBerryOS Gifted
    Join Date
    Mar 2009
    Location
    Dothan, AL
    PIN
    Ask please
    Device
    9550 Storm2
    OS
    5.0.0.451
    Posts
    429
    Liked
    3 times
    yes and no. Initial setup was through the setup/email setup on the blackberry. After the 114 upgrade, we had to re-send the service books via the website (www.blackberry.com/go/vzw).

    Hope this info helps.
    Chris W. "Vader"
    Are you mission critical?
    Old ninja saying.....Nine times down, ten times up!

  6. #6
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
    Posts
    2,902
    Liked
    5 times
    Quote Originally Posted by vader7071 View Post
    yes and no. Initial setup was through the setup/email setup on the blackberry. After the 114 upgrade, we had to re-send the service books via the website (www.blackberry.com/go/vzw).

    Hope this info helps.
    Have you re registered the devices on the BB network?

  7. #7
    vader7071's Avatar
    vader7071 is offline BlackBerryOS Gifted
    Join Date
    Mar 2009
    Location
    Dothan, AL
    PIN
    Ask please
    Device
    9550 Storm2
    OS
    5.0.0.451
    Posts
    429
    Liked
    3 times
    To be honest, I am not sure what you mean. So I cannot say.
    Chris W. "Vader"
    Are you mission critical?
    Old ninja saying.....Nine times down, ten times up!

  8. #8
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
    Posts
    2,902
    Liked
    5 times
    Quote Originally Posted by bbcrackman View Post
    Have you re registered the devices on the BB network?
    go to Options/Advanced Options/Host Routing Table/BB Button/ Register Now

  9. #9
    vader7071's Avatar
    vader7071 is offline BlackBerryOS Gifted
    Join Date
    Mar 2009
    Location
    Dothan, AL
    PIN
    Ask please
    Device
    9550 Storm2
    OS
    5.0.0.451
    Posts
    429
    Liked
    3 times
    I will try that as soon as he gets back from lunch. Thank you!
    Chris W. "Vader"
    Are you mission critical?
    Old ninja saying.....Nine times down, ten times up!

  10. #10
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
    Posts
    2,902
    Liked
    5 times
    Quote Originally Posted by vader7071 View Post
    I will try that as soon as he gets back from lunch. Thank you!
    Keep me posted vader7071....and I will continue to work on it

  11. #11
    vader7071's Avatar
    vader7071 is offline BlackBerryOS Gifted
    Join Date
    Mar 2009
    Location
    Dothan, AL
    PIN
    Ask please
    Device
    9550 Storm2
    OS
    5.0.0.451
    Posts
    429
    Liked
    3 times
    registered his on the network, and still the same result. As soon as the storm gets the e-mail, outlook marks it as read
    Chris W. "Vader"
    Are you mission critical?
    Old ninja saying.....Nine times down, ten times up!

  12. #12
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
    Posts
    2,902
    Liked
    5 times
    Quote Originally Posted by vader7071 View Post
    registered his on the network, and still the same result. As soon as the storm gets the e-mail, outlook marks it as read
    Now I didnt ask yet and probably should have. When the device gets the email, is it marked as read also or is that just on the PC

  13. #13
    vader7071's Avatar
    vader7071 is offline BlackBerryOS Gifted
    Join Date
    Mar 2009
    Location
    Dothan, AL
    PIN
    Ask please
    Device
    9550 Storm2
    OS
    5.0.0.451
    Posts
    429
    Liked
    3 times
    I should have mentioned that. My fault. It marks as unread on the blackberry and read in outlook.
    Chris W. "Vader"
    Are you mission critical?
    Old ninja saying.....Nine times down, ten times up!

  14. #14
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
    Posts
    2,902
    Liked
    5 times
    Quote Originally Posted by vader7071 View Post
    I should have mentioned that. My fault. It marks as unread on the blackberry and read in outlook.
    that tells me its an Outlook issue, is that machince running 03 or 07

  15. #15
    vader7071's Avatar
    vader7071 is offline BlackBerryOS Gifted
    Join Date
    Mar 2009
    Location
    Dothan, AL
    PIN
    Ask please
    Device
    9550 Storm2
    OS
    5.0.0.451
    Posts
    429
    Liked
    3 times
    Outlook 2007. Windows XP. Exchange Server 2003.
    Chris W. "Vader"
    Are you mission critical?
    Old ninja saying.....Nine times down, ten times up!

  16. #16
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
    Posts
    2,902
    Liked
    5 times
    Quote Originally Posted by vader7071 View Post
    Outlook 2007. Windows XP. Exchange Server 2003.
    have you gone into your mobile notifications and options in outlook?

    Tools/options and at the bottom of the pop up

  17. #17
    vader7071's Avatar
    vader7071 is offline BlackBerryOS Gifted
    Join Date
    Mar 2009
    Location
    Dothan, AL
    PIN
    Ask please
    Device
    9550 Storm2
    OS
    5.0.0.451
    Posts
    429
    Liked
    3 times
    That feature is not turned on. We don't use it.
    Chris W. "Vader"
    Are you mission critical?
    Old ninja saying.....Nine times down, ten times up!

  18. #18
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
    Posts
    2,902
    Liked
    5 times
    Quote Originally Posted by vader7071 View Post
    That feature is not turned on. We don't use it.
    Just a thought, I dont use either, on BES.

    Have you deleted the account and re installed on the device. Maybe just a glitch with the activation. If you do, just resend your books from the device after re-installation.

  19. #19
    vader7071's Avatar
    vader7071 is offline BlackBerryOS Gifted
    Join Date
    Mar 2009
    Location
    Dothan, AL
    PIN
    Ask please
    Device
    9550 Storm2
    OS
    5.0.0.451
    Posts
    429
    Liked
    3 times
    haven't tried that yet, but we have the issue on all the computers that are using the exchange server. Mine is the only one not on exchange, and I don't have the problem.
    Chris W. "Vader"
    Are you mission critical?
    Old ninja saying.....Nine times down, ten times up!

  20. #20
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
    Posts
    2,902
    Liked
    5 times
    Quote Originally Posted by vader7071 View Post
    haven't tried that yet, but we have the issue on all the computers that are using the exchange server. Mine is the only one not on exchange, and I don't have the problem.
    Hmmmm, I am going to set mine up on the exchange server and see if I cant duplicate the concern...
    Do you have Microsoft Outlook web access?

Page 1 of 2 12 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •