Thread: Couple of Issues: Headphones/phone use and browser/IM

Originally Posted by toytooii

LOL - I think .122 was one of the less acceptable OS released. Hopefully some of you can help Tamara upgrade to something better....148 is looking pretty good and .132 also performed admirably. I'll leave it in your most capable hands.

That and .114 were my least favorites. Either .l32 or .148 would probably be the best I am leaning towards .132 since it's still a little too early to tell if .148 is a keeper.

Originally Posted by tamara

As I stated in my intro I am a BB Rookie in every sense of the word. I have had my new Storm for just over a week and am already experiencing some problems and I am curious if they are common or if I need to return my phone.

Firstly, when plugging in my earphones last weekend to check out my music the phone ended up stuck on head set. I have not been able to use the phone since without having to plug my earphones in. I have tried pulling the battery, plugging and unplugging the earphones repeatedly and a few other things and I am at a loss. Kind of frustrating when you can't use your phone! LOL.

This morning it hasn't been communicating with the server and I am unable to IM or get on my browser. I called MTS and was advised to pull my battery. Is this common? Should one really have to pull the battery and reboot with a new phone so often?

Thanks!
Tamara

Hello Tamara,
Regarding your headphone issue. Here's a solution for your problem that worked for another Storm user. Worth a try, I suspect.
Hope this fixes the problem for you.

Originally Posted by thetruth
Problem Solved!!!!! What I had to do to get the call audio working again, is I made a call with the headphones plugged in. During the call, I unplugged the headphones and now I am able to make call through the phone.

Nice find Toy, thanks!

Originally Posted by jlevy73

That and .114 were my least favorites. Either .l32 or .148 would probably be the best I am leaning towards .132 since it's still a little too early to tell if .148 is a keeper.

Yes, .132 is being happily used by many. I ran it until yesterday for three weeks without a single problem. (Of course, I couldn't resist loading up .148 but so far, no real difference).

Yes, I can side with you guys: .132 was a really strong and good radio!!! And you know, since I gotta have the latest and the greatest, I loaded .148.....so far it's great too, but if any issues arise, back to .132 will I go

thank you everyone for helping me.
So how can up upgrade and where do I find said upgrades?

I am in Manitoba Canada and my service provider is MTS (Manitoba Telephone Service) if that helps you out at all.

I really appreciate everyone taking the time to help me out. Will try the headphone trick now and see if I can get it fixed!

~t

Originally Posted by tamara

thank you everyone for helping me.
So how can up upgrade and where do I find said upgrades?

I am in Manitoba Canada and my service provider is MTS (Manitoba Telephone Service) if that helps you out at all.

I really appreciate everyone taking the time to help me out. Will try the headphone trick now and see if I can get it fixed!

~t

OH Boy! Looks like you guys are about to create another addict!
Tamara, first please report back on the headphone issue. You might need to replace that unit if the trick doesn't work.
THEN - these guys/gals are very capable in stepping you through an upgrade of your operating system. Good luck and welcome to BlackBerry Addiction.

Originally Posted by tamara

thank you everyone for helping me.
So how can up upgrade and where do I find said upgrades?

I am in Manitoba Canada and my service provider is MTS (Manitoba Telephone Service) if that helps you out at all.

I really appreciate everyone taking the time to help me out. Will try the headphone trick now and see if I can get it fixed!

~t

Click on the guide in my signature: it has all the steps you need to take and all links to the most current OS available!!! Good luck and feel free to ask questions

LOL Yes you are right! I am already addicted and I don't even know what I am doing yet! Who needs a life anyways?!?!

Tried the headphone trick and no luck again. I had also heard about someone taking the cotton off the end of a Q Tip and inserting it into the headphone jack too but I am a little leery of starting to do stuff like that. Shouldn't have to in my opinion.

ugh~

~t

Originally Posted by tamara

LOL Yes you are right! I am already addicted and I don't even know what I am doing yet! Who needs a life anyways?!?!

Tried the headphone trick and no luck again. I had also heard about someone taking the cotton off the end of a Q Tip and inserting it into the headphone jack too but I am a little leery of starting to do stuff like that. Shouldn't have to in my opinion.

ugh~

~t

If the jack is broken, I would suggest replacing the phone....and yes the addiction is great....

Ask away, we are here to help

Tamara -

Step1.
Another thing to try is, while listening to music with headphone, press the BlackBerry button (second from left bottom button) and cycle through the activate handset and activate speakerphone choices. This should change the audio output respectively. Then pull the headphone out. Now close your media player and see if the audio on your phone has been corrected.
Also, while on a call (using your headphone of course) press the speaker selection on your screen and cycle it between headset and speaker.
Step 2. Call MTS

Oh, and this same issue as reported on yet another BB related site...seems you are definitely not alone.

"...the phone got stock in headset mode (thinking you have a wired headset plugged into the headphone port). You need to plug a headset in, listen to something, like the babylon AD trailer and pull it out. The phone will then go back into handset mode. If it doesnt work right away try it a few times with differnt variations of pulling the headset out etc.. Mine is fine now."

Originally Posted by olta777

Click on the guide in my signature: it has all the steps you need to take and all links to the most current OS available!!! Good luck and feel free to ask questions

If Tamara and the BBOS team decide to update the OS and happen to need to reinstall her original OS at some point, please be advised that there is an OFFICIAL MTS RELEASE of .122 which can be downloaded from the BB website. http://na.blackberry.com/eng/support...load_sites.jsp

Originally Posted by toytooii

If Tamara and the BBOS team decide to update the OS and happen to need to reinstall her original OS at some point, please be advised that there is an OFFICIAL MTS RELEASE of .122 which can be downloaded from the BB website. http://na.blackberry.com/eng/support...load_sites.jsp

Thanks

Thanks. I tried the headset again and still nothing.
I have talked to MTS about this and will likely have to take my phone in and maybe replace.

I went through the instructions for upgrading but I am a little worried about doing it...dont' want to screw anything up. lol I will have to sit down when I have time and give it a try tho!

~t

Thanks for that link Olta...it may come in handy!

if you are going to have to get your phone replaced i would suggest thinking about holding off on the upgrade as you should be returning the phone with the operating system released by your provider.

Originally Posted by Laney

if you are going to have to get your phone replaced i would suggest thinking about holding off on the upgrade as you should be returning the phone with the operating system released by your provider.

+1 Do not upgrade the phone if you might have to send it back in

Excellent point. I will hold off until I find out.

Have a great weekend everyone!

~t

Originally Posted by tamara

Excellent point. I will hold off until I find out.

Have a great weekend everyone!

~t

Your welcome and thanks you have a good one too

Unfortunately my phone is still not working properly, I have tried everything to get it to come off of headset. Needless to say I am heading into the city on Wednesday to see what the service provider is going to do about it. Will hold off on my upgrade until I get it all figured out.

Thanks for trying!

~t