New version of an old problem??
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  1. #1
    asnyder's Avatar
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    New version of an old problem??

    Receiving "unknown error" when attempting to backup device. I cleared the entire browser cache but still receive the error.

    What's my next step?

    Appreciate it.




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    Quote Originally Posted by asnyder View Post
    Receiving "unknown error" when attempting to backup device. I cleared the entire browser cache but still receive the error.

    What's my next step?

    Appreciate it.


    Try this:

    Go to Browser>Menu (BlackBerry Button)> Options>Cache Operations, and clear all of the tabs.

    If you continue to receive an error, open the Desktop Manager in your computer.
    In Desktop Manager, under backup/restore, go to Advanced.

    You should see a list of databases in the right box, and an empty box on the left. If you select an item on the right, and then hit the left arrow button in between the boxes, it will back it up, and it will show up on the left.

    To avoid having to do that 1 by 1, is highlight about 10 at a time and transfer them over. Eventually you will find the error, but it will be narrowed down to 10 databases, then go through individually with those 10 and find the one with the error. Then hit clear database right underneath the right box.

    Now you can go back out to the backup/restore page, and it should work.

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    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by asnyder View Post
    Receiving "unknown error" when attempting to backup device. I cleared the entire browser cache but still receive the error.

    What's my next step?

    Appreciate it.
    Did you clear it on your phone or through DM? if you didn't try DM do the following

    1 Open Desktop Manager and plug in your phone
    2 Go to Backup and Restore
    3 Click the Advanced button
    4 Highlight Browser Data Cache under device databases
    5 click clear

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    asnyder's Avatar
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    Quote Originally Posted by bmtenney View Post
    Did you clear it on your phone or through DM? if you didn't try DM do the following

    1 Open Desktop Manager and plug in your phone
    2 Go to Backup and Restore
    3 Click the Advanced button
    4 Highlight Browser Data Cache under device databases
    5 click clear
    Tried it both ways. Identified the problem as "location based services" however, it's greyed out with no option to clear.

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    Is it asking if you want to turn on "mass storage mode" in the DM? If it is, click no and continue.
    Click the Like button to thank me.
    Retired Administrator--I never try anything, I just do it.....Wanna try me?--

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    Quote Originally Posted by Neolantis View Post
    Is it asking if you want to turn on "mass storage mode" in the DM? If it is, click no and continue.
    It was, I clicked no and tried to backup. "Unknown error" again.
    This is really odd as I've backed up several times before without fail. Generally I have to clear the browser cache but that's it.

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    Quote Originally Posted by asnyder View Post
    It was, I clicked no and tried to backup. "Unknown error" again.
    This is really odd as I've backed up several times before without fail. Generally I have to clear the browser cache but that's it.
    For giggles, did you try yes?

    and did it give you any other info, error code?
    Click the Like button to thank me.
    Retired Administrator--I never try anything, I just do it.....Wanna try me?--

  8. #8
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Wirelessly posted (9530)

    Quote Originally Posted by asnyder
    Quote Originally Posted by bmtenney View Post
    Did you clear it on your phone or through DM? if you didn't try DM do the following

    1 Open Desktop Manager and plug in your phone
    2 Go to Backup and Restore
    3 Click the Advanced button
    4 Highlight Browser Data Cache under device databases
    5 click clear
    Tried it both ways. Identified the problem as "location based services" however, it's greyed out with no option to clear.
    From what I have found online there are two ways to get through this.

    1. Download an older or newer version of DM
    2. Skip this step and continue to back up. Everyone that's has skipped does not seem to suffer any ill effects.

    Let us know

    That's all I could find as I'm on my phone LOL

  9. #9
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    Quote Originally Posted by Neolantis View Post
    For giggles, did you try yes?

    and did it give you any other info, error code?
    Yeah, no luck....and no error codes just "unknown error"

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    Quote Originally Posted by asnyder View Post
    It was, I clicked no and tried to backup. "Unknown error" again.
    This is really odd as I've backed up several times before without fail. Generally I have to clear the browser cache but that's it.
    Reinstall you DM witha fresh download, what version are you running.

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    See if you can pull up an old backup and restore just that database from it. It'll overwrite whatever problems there are and a regular backup should work after that.
    Click the Like button to thank me.
    Retired Administrator--I never try anything, I just do it.....Wanna try me?--

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    Quote Originally Posted by bmtenney View Post
    Wirelessly posted (9530)



    From what I have found online there are two ways to get through this.

    1. Download an older or newer version of DM
    2. Skip this step and continue to back up. Everyone that's has skipped does not seem to suffer any ill effects.

    Let us know

    That's all I could find as I'm on my phone LOL
    Color me dumb, but what do you mean by "skip this step"?

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    Quote Originally Posted by cruznthru View Post
    reinstall you dm witha fresh download, what version are you running.
    4.7.0.25

  14. #14
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    Quote Originally Posted by asnyder View Post
    4.7.0.25
    Any of the afore mentioned suggestions are worth trying. You can deselect "location based services" during the backup and it will skip backing it up, thus allowing the process to continue uninterrupted...providing thats the problem.
    I suggest reinstalling 4.7 or 4.5 after you uninstall you current DM. The choice is yours, just keep us updated should you continue to have difficulties.

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    Quote Originally Posted by cruznthru View Post
    Any of the afore mentioned suggestions are worth trying. You can deselect "location based services" during the backup and it will skip backing it up, thus allowing the process to continue uninterrupted...providing thats the problem.
    I suggest reinstalling 4.7 or 4.5 after you uninstall you current DM. The choice is yours, just keep us updated should you continue to have difficulties.
    Re-installed 4.7 and still received the error but I was finally able to manually backup and restore the device. Thanks for all the suggestions.

  16. #16
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    This seemed like a good thread to start a again.
    Driphter.com Co-Owner

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