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  1. #9
    Join Date
    Mar 2009
    PIN
    3048D6B0
    Device
    9530
    OS
    The newest one
    Posts
    131
    Quote Originally Posted by Neolantis View Post
    For giggles, did you try yes?

    and did it give you any other info, error code?
    Yeah, no luck....and no error codes just "unknown error"



  2. #10
    Join Date
    Mar 2009
    Location
    Atlanta, GA
    Device
    9650 & 9530
    Posts
    793
    Quote Originally Posted by asnyder View Post
    It was, I clicked no and tried to backup. "Unknown error" again.
    This is really odd as I've backed up several times before without fail. Generally I have to clear the browser cache but that's it.
    Reinstall you DM witha fresh download, what version are you running.

  3. #11
    Join Date
    Feb 2009
    Location
    Massachusetts
    Posts
    2,578
    See if you can pull up an old backup and restore just that database from it. It'll overwrite whatever problems there are and a regular backup should work after that.



  4. #12
    Join Date
    Mar 2009
    PIN
    3048D6B0
    Device
    9530
    OS
    The newest one
    Posts
    131
    Quote Originally Posted by bmtenney View Post
    Wirelessly posted (9530)



    From what I have found online there are two ways to get through this.

    1. Download an older or newer version of DM
    2. Skip this step and continue to back up. Everyone that's has skipped does not seem to suffer any ill effects.

    Let us know

    That's all I could find as I'm on my phone LOL
    Color me dumb, but what do you mean by "skip this step"?

  5. #13
    Join Date
    Mar 2009
    PIN
    3048D6B0
    Device
    9530
    OS
    The newest one
    Posts
    131
    Quote Originally Posted by cruznthru View Post
    reinstall you dm witha fresh download, what version are you running.
    4.7.0.25



  6. #14
    Join Date
    Mar 2009
    Location
    Atlanta, GA
    Device
    9650 & 9530
    Posts
    793
    Quote Originally Posted by asnyder View Post
    4.7.0.25
    Any of the afore mentioned suggestions are worth trying. You can deselect "location based services" during the backup and it will skip backing it up, thus allowing the process to continue uninterrupted...providing thats the problem.
    I suggest reinstalling 4.7 or 4.5 after you uninstall you current DM. The choice is yours, just keep us updated should you continue to have difficulties.

  7. #15
    Join Date
    Mar 2009
    PIN
    3048D6B0
    Device
    9530
    OS
    The newest one
    Posts
    131
    Quote Originally Posted by cruznthru View Post
    Any of the afore mentioned suggestions are worth trying. You can deselect "location based services" during the backup and it will skip backing it up, thus allowing the process to continue uninterrupted...providing thats the problem.
    I suggest reinstalling 4.7 or 4.5 after you uninstall you current DM. The choice is yours, just keep us updated should you continue to have difficulties.
    Re-installed 4.7 and still received the error but I was finally able to manually backup and restore the device. Thanks for all the suggestions.

  8. #16
    Join Date
    May 2009
    Location
    Hermosa Beach, CA
    PIN
    Ask Me
    Device
    9550
    OS
    Personalized Hybrid
    Posts
    2,179
    This seemed like a good thread to start a again.

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