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  1. #1
    lfas is offline BlackBerryOS Noobie
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    Exclamation DM not connecting to Storm

    I'm in middle of installing a new os on my storm, it upgraded the phone, and now its up to the restore the phone restarted and its not connecting the DM is saying "connecting to device" and its not connecting.
    A window popped up saying "welcome to found new hardware wizard" and then says "cannot install hardware" and is sitting like this for 30 minutes already...
    I'm using windows xp, never had this issue before.
    Any advice is greatly appreciated




  2. #2
    jlevy73's Avatar
    jlevy73 is offline BlackBerryOS Einstein
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    Yes I know this issue happened to me more times that I care for. Here is what you should do:

    1. Disconnect your BB from your computer
    2. Pull the battery and put it back in. Let the phone restart. This will probably take about 5 minutes or so.
    3. Do not close DM let it continue and it will it could not restore the device.
    4. the message will give a location something like restore from the following location: \\.host\Shared Folders\My Documents
    5. Inside that location will be a loader backup.ipd file with today's date.
    6. Drag that file to the desktop
    7. Now close DM, reopen it connect your BB and do a restore from that file once your phone has rebooted.
    8. You're done.

    Keep these instructions handy because this has happened to me oh about a dozen times. If something doesn't make sense let us know.

  3. #3
    lfas is offline BlackBerryOS Noobie
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    Its still not working.. every time i plug the phone in it asks to install the drivers and doesnt work.

  4. #4
    Stiefler is offline BlackBerryOS Wizard Follow Stiefler On Twitter
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    Quote Originally Posted by lfas View Post
    Its still not working.. every time i plug the phone in it asks to install the drivers and doesnt work.
    Maybe wipe and reinstall the OS? If not it may be a hardware issue and may need to get the phone replaced (not what you wanna hear lol)

  5. #5
    cruznthru's Avatar
    cruznthru is offline BlackBerryOS Addict
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    Quote Originally Posted by lfas View Post
    Its still not working.. every time i plug the phone in it asks to install the drivers and doesnt work.
    What version of Desktop Manager are you using?

  6. #6
    ealvnv's Avatar
    ealvnv is offline BlackBerryOS Master Follow ealvnv On Twitter
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    seems like if your drivers for the blackberry are missing, connect the phone to the pc and run the new hardware wizard, once done retry the restore...

    if that doesnt work then you will need to reinstall the DM, to do so:
    uninstall desktop manager
    restart you pc
    install desktop manager
    and restart the pc again..

    dont be scare that happens more often than the people think...

  7. #7
    lfas is offline BlackBerryOS Noobie
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    Its wierd because my friends 8830, and 8330 both get recognized on my computer.

    I ended up copying the backup files to my friends laptop and did a restore like that

    I have DM 4.7 my friend has 4.5 dunno if that could be the answer to the problem..

    Thx

  8. #8
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by lfas View Post
    Its wierd because my friends 8830, and 8330 both get recognized on my computer.

    I ended up copying the backup files to my friends laptop and did a restore like that

    I have DM 4.7 my friend has 4.5 dunno if that could be the answer to the problem..

    Thx
    You can always try downloading DM 5.0 I believe Stiefler uses it with no issues

    http://www.blackberryos.com/forums/b...-0-leaked.html

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