Can't see pictures on computer
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Thread: Can't see pictures on computer

  1. #1
    mickrg123's Avatar
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    Can't see pictures on computer

    When I connect my storm to my lap to transfer pics there are no pics in the picture folder either on disk or on phone?




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    Brett Wyman is offline BlackBerryOS Master
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    I have run into this problem quite a few times. Ok I lied, ALL the time. Do you have your mass storage mode turned on?

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    Yes I do. I don"t know if this is an OS problem or not. I know I could get them before but I just didn't know if it was a setting.
    Very mading

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    Brett Wyman is offline BlackBerryOS Master
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    not to sound like you're an idiot but I just want to make sure you have the setting set correctly.

    If you go to your options then click Memory, then click auto enable mass storage when connected and set it to YES if it is not and mass storage mode support as well.

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    Yes it is set to yes. When I connect to laptop I get both blackberry icons
    Why does it say Device memoryand media card are not avalible because mass storage mode is in use
    Last edited by mickrg123; 03-12-2009 at 02:55 AM.

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    Brett Wyman is offline BlackBerryOS Master
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    try restartin your pc. that may kill the process that is using your MSM.

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    HELP What is going on, why can I not get pictures on my laptop

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    Ok.. The basics... Xp or vista?

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    Vista
    you have msn messenger? if so mickrg@hotmail.com

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    Shane's Avatar
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    no, not on this pc. give me a second, I'm uploading a pcture of my setting for you to compare

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    Ok is this how your settings are on your phone


    Are your pics on your phone or Sd card?

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    The same
    I do not know where they are stored not in media card not in device mem or in system
    Make no sense Where else could they be?

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    If there are not on an sd, Then try navigating to c\J\home\user\pictures
    * is whatever letter your pc gives your bb

    See anything in that folder?

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    I have scrolled to all of those all files empty. I can not find pics on phone files from phone itself either?
    Tried going to media > explore > media card, device mem, system nothing?????

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    try bringing up your camera the hitting the bb button then options. Should look like this.

    At the bottom is where your pictures are stored.

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    Quote Originally Posted by Shanepark2 View Post
    try bringing up your camera the hitting the bb button then options. Should look like this.

    At the bottom is where your pictures are stored.
    Ok all setting the same. The pictures are in the all pictures under camera
    But when get to laptop nothing?

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    Properties of one picture is: media card/bb/music/pictures
    Does this mean picture is in music?

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    WOW that is where they are. How do I save to just picture folder?

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    Shane thanks for all your help. Does it make sense that there is a picture folder inside the music folder?

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    Plug your phone in and navigate here. c\J\home\user
    Should look like this

    Right click on pictures and see if it has files in it.

    Also make sure the attributes are the same as shown.

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