Camera help needed
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Thread: Camera help needed

  1. #1
    Bugly's Avatar
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    Camera help needed

    9530, OS 5.0.0.497 (newly installed after the issue started).
    Issue: trying to start the camera, I get an error message; "could not start the camera. Close other applications and try opening the camera again."
    Well, that's just peachy, since I have entirely wiped the device, tried several different operating systems, have tried making the camera work without personal info installed (clean OS install), No apps were present (besides the pushed content, including that infernal NFL one which has been screwing with the device since it appeared).
    Got any clues how this may be fixed, or do I have to bite the bullet and swap devices?
    Or should I just go with a droid? I'm getting so sick of the constant tweaking involved with this thing.
    BTW, this is my G/F's device, and she doesn't mess with it, besides battery pulls and keeping it charged up.


    Have you ever wondered why things intended to make our lives simpler keep getting more complicated to use?


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    On my 9530... It was a memory issue for me. I could do a battery pull and it would be just fine after reboot. When the memory leaked away... No camera! Are you using shrink??? Have tried vzw official??? I went S2, and haven't had a problem since. S1 is only used to help out with for beta purposes now!
    Posted via mobile device

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    Just to clarify, 5.0.0.497 is a OS for a 9520, not a 9530. Is this a hybrid of some sort? Please confirm exactly which device and OS you are running. Thanks.

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    9530 with a lyricidal hybrid. the problem started with official .419 and I decided it might be time for an upgrade. the OS does not seem to change the outcome.
    This cam e on suddenly, without any external changes done by myself or Judi (my G/F). it started happening right after the NFL icon appeared on the screen, even though everybody has told me this has nothing to do with it and there is nothing I can do to get rid of it.
    Have you ever wondered why things intended to make our lives simpler keep getting more complicated to use?

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    It seems to me the NFL icon is coincidental, but we have NEVER had a problem with her device until it showed up. She was rather not impressed with the fact she missed getting pictures of the kids and the car show we went to today and this really irritated me.
    I just feel it may have something to do with the pushed content getting in the way of device functions in some unknown way and I'm really getting sick of it. I pay a premium price for premium service and the provider is hampering it.
    Is there a way to find out if there is a memory allocation that is conflicting the camera function? If not, am I stuck with a broken device? If big red is going to continue pushing content that proves malevolent to the device integrity, I certainly do not want to upgrade and be stuck with another two-year contract.
    Have you ever wondered why things intended to make our lives simpler keep getting more complicated to use?

  6. #6
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    Hardware failure, just coincidental it happened about the same time as the pushed NFL icon showed up. Not aware of any software fix for this issue.

  7. #7
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    I kinda figured it but it was definitely irritating when the icon showed up, my device started freezing and hers was freezing and the camera stopped working.
    Good thing I'm still under a year on these devices and can get a replacement for hardware if needed.
    Thanx for the help.
    Have you ever wondered why things intended to make our lives simpler keep getting more complicated to use?

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    Brett Wyman is offline BlackBerryOS Master
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    Start from step 1 and work your way up. Load an older OS and work up from there.

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    [QUOTE=Bugly;197815]
    Is there a way to find out if there is a memory allocation that is conflicting the camera function?

    You can delete the service book for the NFL. This will temporarily get rid of the NFL and icon long enough for you to test the camera. This should tell you if it's related to the NFL icon.

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    How much memory do you have after reboot???
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    Bugly I had the same thing happen to my 9530, and take my advice on this, after trying everything, swapping os, loading no apps, changing,.cod files, loading through DOS as a nuked phone the camera was still no go. The device needs replaced.

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    Agree with jnepsa. While pushed content is annoying, it absolutely NO affect on your camera functionality. My advice on the pushed content is just hide the icons or put them all in a folder.

  13. #13
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    It was mainly an issue that it was showing itself at the exact time the NFL logo showed up. It may or may not be related, but it still p###es me off that it happened at the same time.
    Earlier OSs have had no helpful effect.
    Loading even the oldest OS available, the old 4.7 without any personal info did not help.
    I am assuming it is a hardware problem and will have to swap devices.
    Have you ever wondered why things intended to make our lives simpler keep getting more complicated to use?

  14. #14
    Bugly's Avatar
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    Update:
    Went to the Verizon store today and had the techs try to revive the camera function. After several attempts, including a complete wipe of the device and start from scratch, they were unable to fix it. New device on the way via FedEx.
    Apparently, this was not a software issue after all, but they did say there have been several complaints about pushed content. Hope big red takes this to heart, the customer base will diminish if their policies don't change about forced items.
    Have you ever wondered why things intended to make our lives simpler keep getting more complicated to use?

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