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  1. #17
    nolensc's Avatar
    nolensc is offline BlackBerryOS Friend
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    Quote Originally Posted by caminator View Post
    I have never installed a third party app for that, and since the beginning I have been able, without problems, to view pdf documents. Until I installed .132 and v4 that is. Since that time, I haven't been able to, and it has caused me some serious headaches because of that. Even to the point that I almost lost myself $12,000 because I couldn't read it when I needed to....no joke.
    Have you resolved this issue? I am having the same problem. I can't open any attachments (doc, xls, pdf, jpeg, etc.) Just curious if you were able to get it to work. Thanks!



  2. #18
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    jlevy73 is offline BlackBerryOS Einstein
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    Quote Originally Posted by nolensc View Post
    Have you resolved this issue? I am having the same problem. I can't open any attachments (doc, xls, pdf, jpeg, etc.) Just curious if you were able to get it to work. Thanks!
    Your phone can open all of these apps. Did you run shrink a OS?

    Firstly, have u checked to make sure that when you installed your OS you added Blackberry attachment service. Also, when installing your OS there should be an option to add Docs to Go. This is a free program for Storm users and opens word docs, excel and powerpoint.

    As for jpeg and pdf your phone will be open to these if you installed the blackberry attachment service. To check to see if u did go to options - advanced options - applications. Blackberry attachment service should be listed there right under system software.

  3. #19
    toytooii is offline BlackBerryOS Addict
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    Unable to View Attachments: "The attachment type cannot be viewed on your phone."

    Please read completely before performing the following procedures. This has resolved the issue for several members. (second step is the clincher).

    Step 1.
    On your device do: options>advanced options>applications>look for Blackberry Attachment Services (should be near top of list)>highlight it,>Blackberry button>edit default permissions >User Data> and set to "Allow" in the User Data section. Expand that User Data section and be certain everything is "Allow". Then BB button > save.
    Pull battery, reboot and give it a go.
    (note: If your settings did not require any change, no need to perform battery pull. Go to step 2 which completes with the battery pull and reboot).

    Step 2.
    Send your service books. (email settings>BB button>service books>send service books)
    Upon confirmation, pull battery, reboot.

    Important Note: Please send yourself a NEW email with the appropriate attachment type(s) after you have executed the above steps in order to confirm you are now able to view attachments. The attachments that you received prior to performing these steps may still gave give the error message when you try to view them. But all attachments received after the above "fix" should be viewable without any problems.

    You should be good to go.
    Hope this works for you.
    Last edited by toytooii; 05-07-2009 at 01:12 PM. Reason: additional info provided



  4. #20
    nolensc's Avatar
    nolensc is offline BlackBerryOS Friend
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    Quote Originally Posted by jlevy73 View Post
    Your phone can open all of these apps. Did you run shrink a OS?

    Firstly, have u checked to make sure that when you installed your OS you added Blackberry attachment service. Also, when installing your OS there should be an option to add Docs to Go. This is a free program for Storm users and opens word docs, excel and powerpoint.

    As for jpeg and pdf your phone will be open to these if you installed the blackberry attachment service. To check to see if u did go to options - advanced options - applications. Blackberry attachment service should be listed there right under system software.
    I have the BB attachment service installed. Docs to Go is installed along with the PDF viewer. It is the trial version for the premium service.

  5. #21
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    jlevy73 is offline BlackBerryOS Einstein
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    Nice post toy that is extremely informative. May have to sticky that one



  6. #22
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    jlevy73 is offline BlackBerryOS Einstein
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    Quote Originally Posted by nolensc View Post
    I have the BB attachment service installed. Docs to Go is installed along with the PDF viewer. It is the trial version for the premium service.
    Read post #19 from toy. This may help with the problem.

  7. #23
    nolensc's Avatar
    nolensc is offline BlackBerryOS Friend
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    Quote Originally Posted by jlevy73 View Post
    Read post #19 from toy. This may help with the problem.
    Thanks... just did the battery pull and will follow step 2 and report back. Just curious, why does it seem necessary to edit permissions on all applications for them work work properly? Seems every app I have requires permissions to be edited before things work right.

  8. #24
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    jlevy73 is offline BlackBerryOS Einstein
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    Quote Originally Posted by nolensc View Post
    Thanks... just did the battery pull and will follow step 2 and report back. Just curious, why does it seem necessary to edit permissions on all applications for them work work properly? Seems every app I have requires permissions to be edited before things work right.
    These phones have a personality of their own. I for example have never had this problem before but many others have. The good thing is that we have helpful member like Toy who have had these issues before and provide answers to what worked for them.

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