Originally Posted by caminator
Caminator and Others: Hopefully this will resolve the issue for all of you experiencing this problem.
Unable to View Attachments: "The attachment type cannot be viewed on your phone."
Please read completely before performing the following procedures. This has resolved the issue for several members. (second step is the clincher).
First, confirm that you have not eliminated Blackberry Attachment Service or Docs to Go when installing your OS. They need to be on your device to view some of these attachment types. Then perform the following steps:
On your device do: options>advanced options>applications>look for Blackberry Attachment Services (should be near top of list)>highlight it,>Blackberry button>edit default permissions >User Data> and set to "Allow" in the User Data section. Expand that User Data section and be certain everything is "Allow". Then BB button > save.
Pull battery, reboot and give it a go.
(note: If your settings did not require any change, no need to perform battery pull. Go to step 2 which completes with the battery pull and reboot).
Send your service books. (email settings>BB button>service books>send service books)
Upon confirmation, pull battery, reboot.
Important Note: Please send yourself a NEW email with the appropriate attachment type(s) after you have executed the above steps in order to confirm you are now able to view attachments. The attachments that you received prior to performing these steps may still give the error message when you try to view them. But all attachments received after the above "fix" should be viewable without any problems.
You should be good to go.
Hope this works for you.
Last edited by toytooii; 05-07-2009 at 02:13 PM.
All the credit goes to Toy on this. :hail: Great job!
Originally Posted by nolensc
Mine seems to be working intermittantly now. Thanks for the help. It's at least much better than it was and I'm not worried about it anymore. I'll come back if it seems to be more of a problem that I believe it will be. It seems to be working itself out and getting better at opening the pdf's more frequently....weird. Thanks guys. Once again, you come through for me!
Originally Posted by caminator
I'm not 100% certain if this issue still remains for Blackberry (or your device) in general but a known issue is that only .pdf files created with Adobe distiller tools can be opened. Other .pdf files can not. If you are able to open some, but not others, this may be the cause. Here's some info which I believe(sorry if I've mis-stated the source) comes from RIM's FAQ site.
The BlackBerry device user is unable to view a Portable Document Format (PDF) attachment on the BlackBerry device.
The PDF file may have been created using PDF Creator Pilot 2.x which is not an Adobe? tool. The BlackBerry Enterprise Server does not support non-Adobe distillers because some of the files they create are not standard.
Use an Adobe supported PDF application to create PDF files.
Last edited by toytooii; 05-09-2009 at 03:00 PM.
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