Error "Auto text Data Version" Will not Backup

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Originally Posted by cruznthru

This should work.

Open the Desktop Manager
In Desktop Manager, under backup/restore, go to Advanced.

You should see a list of databases in the right box, and an empty box on the left. If you select an item on the right, and then hit the left arrow button in between the boxes, it will back it up, and it will show up on the left.

To avoid having to do that 1 by 1, is highlight about 10 at a time and transfer them over. Eventually you will find the error, but it will be narrowed down to 10 databases, then go through individually with those 10 and find the one with the error. Then hit clear database right underneath the right box.

Now you can go back out to the backup/restore page, and it should work.

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Thanks Cruz I will try this. I am concerned though because DM does not allow me to clear them while I am on my company's BES. I should be able to find where the error is.

Thank you.

Very strange i really believe it's in the DM, did you go to Add and Remove programs and remove the Device Manager software then back to the program files>common files> rim folder and make sure the RIM device manager folder was gone before reinstalling. Mine was doing the exact same same and i never remove my memory card either

this is the only one solution i think can work for you i made my homework las night and it was the only posible way i found:

Problem : For one reason or another you need to un-install your Desktop Manager from your computer and re-install it, however, the same problems are existing.

Solution 1: download and install "REVO UNINSTALLER"
once installed open revo uninstaller and select option 4
follow the on screen instructions.
will update with screen shots if needed.
this one is the easiest way
when done you need to restart you pc/laptop
now install the DM ver of you choice
restart you pc/laptop
ready to go!!


Solution 2: Perform a Clean Uninstall of the Desktop Manager software by following the guide below:

Task 1 - Uninstall the BlackBerry Desktop Software

1. Close BlackBerry Desktop Manager.
2. Open the Control Panel and double-click Add/Remove Programs.
3. Select BlackBerry Desktop Software and click Change/Remove.
4. On the InstallShield? Wizard window, click Remove followed by Next.
5. On the Confirm Uninstall window, click OK.
6. On the InstallShield Wizard window, click Finish.

Task 2 - Delete the Research In Motion folders from the registry

1. Click Start > Run.
2. Type Regedit, then click OK.
3. In Registry Editor, delete the Research In Motion folder located in HKEY_CURRENT_USER\Software\
4. Delete the Research In Motion folder located in HKEY_LOCAL_MACHINE\Software\

Note: This key will not be present if you are removing BlackBerry Desktop Software 4.0.

Leave the Registry Editor open to complete the next task.

Task 3 - Delete the Pumatech or Pumatech Technology key from the registry (if present)

Pumatech Shared folders only exist in the registry prior to BlackBerry Desktop Software 4.0 Service Pack 1.

1. In Registry Editor, delete the Puma Technology folder located in HKEY_CURRENT_USER\Software\
2. Delete the Pumatech key folder located in HKEY_LOCAL_MACHINE\Software\
3. Close the Registry Editor.

Task 4 - Delete the Research In Motion folders from your hard drive
For Windows 2000 or XP

1. Open Windows Explorer.
2. Delete the Research In Motion folder in C:\Program Files\
Note: This key may not be present if you are removing BlackBerry Desktop Manager 4.0.
3. Delete the Research In Motion folder in C:\Program Files\Common Files (if present).
4. Delete the Research In Motion folder in C:\Documents and Settings\<user name>\Application Data\
5. If you were running BlackBerry Desktop Software 4.0 Service Pack 1, delete the BlackBerry Desktop folder in C:\Documents and Settings\<user names>\Application Data\.

For Windows 98 or ME

1. Open Windows Explorer.
2. Delete the Research In Motion folder in C:\Program Files\
3. Delete the Research In Motion folder in C:\Windows\Application Data\

Task 5 - Delete the Pumatech folder from your hard drive (if present)If you are running BlackBerry Desktop Software 4.0 Service Pack 1 or later, delete the Pumatech Desktop Setup folder located in C:\Program Files\Research In Motion\
If you are running BlackBerry Desktop Software 4.0 or earlier, delete the Pumatech Shared folder located in the C:\Program Files\Common Files\

Note: If you are unable to delete the Pumatech folder, rename it (e.g., Pumatech Shared_old).

If the Pumatech software is being used by synchronization software for other personal digital assistants (PDAs), you will need to re-install the synchronization software.

Task 6 - Restart the computer
The desktop software should now be fully uninstalled. Restart the computer to make sure that all background processes are cleared from system memory.


Be aware that any of these process will un install the os from you computer and you will need to install it back....

credit for the solution 2 goes to N8DBB over pinstack forums...

Well I finally figured it out. I took out the Media Card (16GB) and reset the phone. Then did a back up without the card. Then After loading V4 I put the card back in and did a back up no problem. I am up and running with no issues. I am now using 4.7DM btw.

Thank you all for the help!