Can't send email to people not in contacts
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  1. #1
    ryano2121 is offline BlackBerryOS Friend
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    Can't send email to people not in contacts

    How come I can't send an email to someone who is not in my contacts? When I try, the send button doesn't work and "send" does not appear in the menu.




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    Quote Originally Posted by ryano2121 View Post
    How come I can't send an email to someone who is not in my contacts? When I try, the send button doesn't work and "send" does not appear in the menu.
    Try going to messages then compose> select email and you should be able to type in any address you want. I just tried this and it was no problem.

    Edit: I just tried again. I was not able either. Not sure. I will see if i can get some help.
    Last edited by Tevansny; 12-17-2009 at 11:25 AM. Reason: update

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    Tevansny's Avatar
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    Are you still on a storm 1 and what os are you using.
    I am on storm 2 with .428.

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    ryano2121 is offline BlackBerryOS Friend
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    I am on a Storm with Lyricidal's .328/.405

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    Haven't forgot about you. I asked for help and am looking myself.

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    jnepsa's Avatar
    jnepsa is offline BlackBerryOS Wizard
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    Are either of you on BES. I have storm 2 on 5.0.0.428 and can send emails fine whether in or not in my contact list

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    Quote Originally Posted by jnepsa View Post
    Are either of you on BES. I have storm 2 on 5.0.0.428 and can send emails fine whether in or not in my contact list
    No i am on bis. If i type out an e-mail to a non contact and hit blackberry key there is no send link.

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    Quote Originally Posted by tevansny View Post
    No i am on bis. If i type out an e-mail to a non contact and hit blackberry key there is no send link.
    I would wipe and reload, then send service books as I have mine there on same build and phone

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    Tevansny's Avatar
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    Quote Originally Posted by jnepsa View Post
    I would wipe and reload, then send service books as I have mine there on same build and phone
    I just got done trying that. Did not even add third party apps yet.
    hmmm. I am not sure.

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    nullibiquitous is offline BlackBerryOS Friend
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    I discovered this issue a few weeks back. In order to enable the Send button, either hit Return/Enter after inputting the address or click on the pop-up text once you're done typing. If you move the cursor to another field without doing one of those two things, Send will remain disabled. If you've already moved on, just go back to the To: field and hit Return/Enter and the button will un-grey.

    Hope that helps! Please let us know if it does or doesn't.

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    Quote Originally Posted by nullibiquitous View Post
    I discovered this issue a few weeks back. In order to enable the Send button, either hit Return/Enter after inputting the address or click on the pop-up text once you're done typing. If you move the cursor to another field without doing one of those two things, Send will remain disabled. If you've already moved on, just go back to the To: field and hit Return/Enter and the button will un-grey.

    Hope that helps! Please let us know if it does or doesn't.
    Just tried this. Worked Great ! Nice Job Thank you.

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    nullibiquitous is offline BlackBerryOS Friend
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    Happy to help!

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    ryano2121 is offline BlackBerryOS Friend
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    that worked! Thanks!

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    Quote Originally Posted by ryano2121 View Post
    How come I can't send an email to someone who is not in my contacts? When I try, the send button doesn't work and "send" does not appear in the menu.
    I was having the same issue with my storm 1 as well, and just learned to live with it, and added a new contact when needed. Was browsing the BBOS forums one day and came across a thread, (sorry, cannot remember now) about someone else having a similar issue. They returned the phone for a new one.

    Curious, I called Bell data line and explained the problem and was told this was a hardware issue and not related to the os in any way. Delving further with this very rare and helpful tech at Bell, we discovered the storm I had was a replacement for a stolen one, and was a rebuild. Seems this issue is rampant with the rebuilds. When discussing with your carrier, request a NEW replacement phone, as this is your right if you have the extended warranty / insurance.

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    after u type the email in hit enter as if you were adding another recipient. had that problem but quickly foind that this would work to enable the send buttons.
    Got root? >#

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