Can't send email to people not in contacts

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12-17-2009, 10:13 AM
ryano2121

Can't send email to people not in contacts

How come I can't send an email to someone who is not in my contacts? When I try, the send button doesn't work and "send" does not appear in the menu.
12-17-2009, 10:21 AM
Tevansny

Quote:

Originally Posted by ryano2121

How come I can't send an email to someone who is not in my contacts? When I try, the send button doesn't work and "send" does not appear in the menu.

Try going to messages then compose> select email and you should be able to type in any address you want. I just tried this and it was no problem.

Edit: I just tried again. I was not able either. Not sure. I will see if i can get some help.
12-17-2009, 10:27 AM
Tevansny

Are you still on a storm 1 and what os are you using.
I am on storm 2 with .428.
12-17-2009, 10:39 AM
ryano2121

I am on a Storm with Lyricidal's .328/.405
12-17-2009, 11:03 AM
Tevansny

Haven't forgot about you. I asked for help and am looking myself.
12-17-2009, 11:20 AM
jnepsa

Are either of you on BES. I have storm 2 on 5.0.0.428 and can send emails fine whether in or not in my contact list
12-17-2009, 11:23 AM
Tevansny

Quote:

Originally Posted by jnepsa

Are either of you on BES. I have storm 2 on 5.0.0.428 and can send emails fine whether in or not in my contact list

No i am on bis. If i type out an e-mail to a non contact and hit blackberry key there is no send link.
12-17-2009, 11:24 AM
jnepsa

Quote:

Originally Posted by tevansny

No i am on bis. If i type out an e-mail to a non contact and hit blackberry key there is no send link.

I would wipe and reload, then send service books as I have mine there on same build and phone
12-17-2009, 11:27 AM
Tevansny

Quote:

Originally Posted by jnepsa

I would wipe and reload, then send service books as I have mine there on same build and phone

I just got done trying that. Did not even add third party apps yet.
hmmm. I am not sure.
12-17-2009, 11:36 AM
nullibiquitous

I discovered this issue a few weeks back. In order to enable the Send button, either hit Return/Enter after inputting the address or click on the pop-up text once you're done typing. If you move the cursor to another field without doing one of those two things, Send will remain disabled. If you've already moved on, just go back to the To: field and hit Return/Enter and the button will un-grey.

Hope that helps! Please let us know if it does or doesn't.
12-17-2009, 11:39 AM
Tevansny

Quote:

Originally Posted by nullibiquitous

I discovered this issue a few weeks back. In order to enable the Send button, either hit Return/Enter after inputting the address or click on the pop-up text once you're done typing. If you move the cursor to another field without doing one of those two things, Send will remain disabled. If you've already moved on, just go back to the To: field and hit Return/Enter and the button will un-grey.

Hope that helps! Please let us know if it does or doesn't.

Just tried this. Worked Great ! Nice Job Thank you.
12-17-2009, 12:22 PM
nullibiquitous

Happy to help!
12-17-2009, 04:15 PM
ryano2121

that worked! Thanks!
12-18-2009, 05:17 AM
joshjamie

Quote:

Originally Posted by ryano2121

How come I can't send an email to someone who is not in my contacts? When I try, the send button doesn't work and "send" does not appear in the menu.

I was having the same issue with my storm 1 as well, and just learned to live with it, and added a new contact when needed. Was browsing the BBOS forums one day and came across a thread, (sorry, cannot remember now) about someone else having a similar issue. They returned the phone for a new one.

Curious, I called Bell data line and explained the problem and was told this was a hardware issue and not related to the os in any way. Delving further with this very rare and helpful tech at Bell, we discovered the storm I had was a replacement for a stolen one, and was a rebuild. Seems this issue is rampant with the rebuilds. When discussing with your carrier, request a NEW replacement phone, as this is your right if you have the extended warranty / insurance.
12-18-2009, 08:22 AM
Mines_01

after u type the email in hit enter as if you were adding another recipient. had that problem but quickly foind that this would work to enable the send buttons.