No USB Respone on Xp trying to install .144
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Thread: No USB Respone on Xp trying to install .144

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    berry506 is offline BlackBerryOS Friend
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    No USB Respone on Xp trying to install .144

    :grouphug:I was trying to upgrade and i had the .144 files installed and the hybrid files switched. But when I hooked up my black berry storm 9530 and hit the loader from the apploader file i will not pick up my blackberry at all. Neither will the desktop manager does any one have any idea what is going on. I restart my computer and everything but nothing. It doesn;t even show it in the USB device Manager but it does charge what is going on please help me.




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    Quote Originally Posted by berry506 View Post
    :grouphug:I was trying to upgrade and i had the .144 files installed and the hybrid files switched. But when I hooked up my black berry storm 9530 and hit the loader from the apploader file i will not pick up my blackberry at all. Neither will the desktop manager does any one have any idea what is going on. I restart my computer and everything but nothing. It doesn;t even show it in the USB device Manager but it does charge what is going on please help me.
    Let me get our resident expert Cruz to help you out.

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    berry506 is offline BlackBerryOS Friend
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    ok

    thanks, i need the help i dont know what to do. I cant even reinstall the desktop software due to a newer version being in there lol

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    Quote Originally Posted by berry506 View Post
    thanks, i need the help i dont know what to do. I cant even reinstall the desktop software due to a newer version being in there lol
    No problem, I have asked Cruz to give you a hand.

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    ok ill be waiting if he has any ideas ill be right here ready to give them a whirl.

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    [QUOTE=berry506;14558]thanks, i need the help i dont know what to do. I cant even reinstall the desktop software due to a newer version being in there lol[/QUOTE
    Here you go, give this a shot.

    Note: Timing is important in this process. Read through the following steps before beginning this procedure.
    1. Disconnect the BlackBerry device from the computer.
    2. In BlackBerry Desktop Manager, open Application Loader and click Next.
    3. Perform a Battery Pull (Hard Reset) on the BlackBerry device.
    4. Reconnect the BlackBerry device to the computer before the BlackBerry device finishes resetting, and complete one of the following steps:
    For BlackBerry devices with a USB connection, wait until the drop-down list on the Communication Port Selection window changes to USB PIN and click Next.
    For BlackBerry devices with a serial connection, click Next on the Communication Port Selection window.
    5. If the Handheld Password Required dialog box appears, type your password. The Application Loader will detect the BlackBerry device.
    Note: If these steps do not complete successfully the first time, the BlackBerry device might have finished resetting before the Application Loader could connect to the BlackBerry device

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    ok let me see if i can do this

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    berry506 is offline BlackBerryOS Friend
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    question real quick i do not see the Perform a Battery Pull (Hard Reset) on the BlackBerry device option in my menu my computer does not even pick up a pin from my black berry. any way around this it isn't reading my blackberry at all

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    Quote Originally Posted by berry506 View Post
    question real quick i do not see the Perform a Battery Pull (Hard Reset) on the BlackBerry device option in my menu my computer does not even pick up a pin from my black berry. any way around this it isn't reading my blackberry at all
    Do you know how to take the battery out of your phone? That is a "Hard Reset".

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    yes i will give this a try

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    i am restoring the older version of the desktop manager software and re updating my usb driver hopefully this will make it pick the bb up

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    Quote Originally Posted by berry506 View Post
    yes i will give this a try
    Ok, just follow the directions above, when you get to the "Hard Reset" part, pull the battery for a few seconds, then reinsert.

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    What OS is your PC running?

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    i just loaded .144 today give me one sec i have to close out of the forum for a min to finish installing the desktop software brb

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    Quote Originally Posted by Shanepark2 View Post
    What OS is your PC running?
    Wanted to try this before deleting Intellisync.

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    Quote Originally Posted by berry506 View Post
    i just loaded .144 today give me one sec i have to close out of the forum for a min to finish installing the desktop software brb
    No, I mean xp, vista or W7

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    Quote Originally Posted by cruznthru View Post
    Ok, just follow the directions above, when you get to the "Hard Reset" part, pull the battery for a few seconds, then reinsert.
    Thanks Cruz you da' man!

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    ok back

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    i am runningxp

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    Quote Originally Posted by berry506 View Post
    ok back
    Right cclick on the start button of you computer, copy and paste this line in the explorer bar. Double click the phone icon, this launches the Application loader

    Copy this address: C:\Program Files\Common Files\Research In Motion\AppLoader

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