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:grouphug:I was trying to upgrade and i had the .144 files installed and the hybrid files switched. But when I hooked up my black berry storm 9530 and hit the loader from the apploader file i will not pick up my blackberry at all. Neither will the desktop manager does any one have any idea what is going on. I restart my computer and everything but nothing. It doesn;t even show it in the USB device Manager but it does charge what is going on please help me.
Let me get our resident expert Cruz to help you out.Quote:
Originally Posted by berry506
thanks, i need the help i dont know what to do. I cant even reinstall the desktop software due to a newer version being in there lol
No problem, I have asked Cruz to give you a hand.Quote:
Originally Posted by berry506
ok ill be waiting if he has any ideas ill be right here ready to give them a whirl.
[QUOTE=berry506;14558]thanks, i need the help i dont know what to do. I cant even reinstall the desktop software due to a newer version being in there lol[/QUOTE
Here you go, give this a shot.
Note: Timing is important in this process. Read through the following steps before beginning this procedure.
1. Disconnect the BlackBerry device from the computer.
2. In BlackBerry Desktop Manager, open Application Loader and click Next.
3. Perform a Battery Pull (Hard Reset) on the BlackBerry device.
4. Reconnect the BlackBerry device to the computer before the BlackBerry device finishes resetting, and complete one of the following steps:
For BlackBerry devices with a USB connection, wait until the drop-down list on the Communication Port Selection window changes to USB PIN and click Next.
For BlackBerry devices with a serial connection, click Next on the Communication Port Selection window.
5. If the Handheld Password Required dialog box appears, type your password. The Application Loader will detect the BlackBerry device.
Note: If these steps do not complete successfully the first time, the BlackBerry device might have finished resetting before the Application Loader could connect to the BlackBerry device
ok let me see if i can do this
question real quick i do not see the Perform a Battery Pull (Hard Reset) on the BlackBerry device option in my menu my computer does not even pick up a pin from my black berry. any way around this it isn't reading my blackberry at all
Do you know how to take the battery out of your phone? That is a "Hard Reset".Quote:
Originally Posted by berry506
yes i will give this a try
i am restoring the older version of the desktop manager software and re updating my usb driver hopefully this will make it pick the bb up
What OS is your PC running?
Ok, just follow the directions above, when you get to the "Hard Reset" part, pull the battery for a few seconds, then reinsert.Quote:
Originally Posted by berry506
i just loaded .144 today give me one sec i have to close out of the forum for a min to finish installing the desktop software brb
Wanted to try this before deleting Intellisync.Quote:
Originally Posted by Shanepark2
No, I mean xp, vista or W7Quote:
Originally Posted by berry506
Thanks Cruz you da' man!Quote:
Originally Posted by cruznthru
ok back
i am runningxp
Right cclick on the start button of you computer, copy and paste this line in the explorer bar. Double click the phone icon, this launches the Application loaderQuote:
Originally Posted by berry506
Copy this address: C:\Program Files\Common Files\Research In Motion\AppLoader