I have been using a bb 9550 with Verizon ever since it's release with little trouble up till the last several months. The phone started crashing for no good reason during calls or just sending email. At first it would reboot and work just fine for a few days then crash again. Last month when it would crash it would go into a constant reboot mode and keep rebooting till the battery died. The only way to get it back up and running was to hook it to a power source and then insert the battery to reboot. Last week I wiped the phone and re-installed the OS 126.96.36.1995. The phone is still doing this reboot crap.
I called Verizon tech support and they sent me a replacement bb 9550. I am fixing to FedEx the phone back today. This morning while using my new replacement phone during a phone conversation it crashed and went into this very same reboot cycle of battery death. I hope this is a one time burp....
does anyone have any idea what is happening here? I am at a loss why this is occurring.
as always thanks for any help and or advice,