Thread: Storm won't connect to DM to load apps

I recently purchased a blackberry storm 2. I love it by the way!
But I am experiencing the same issue I had with my S1.
I connect my S2 to DM and it loads properly BUT when I click on application loader and click over Update Software it will begin to load up the JVM connection process but instead of the normal 3 processes...this time it shows ... 4..? That's where the problem begins.
It looks like it is going through the process then it just stops and shows this message...
"A connections to the device could not be established. Please ensure that the device is properly connected to the cradle or USB cable, and that the cradle or USB cable is connected securely to your computer. Also ensure that the device has completed any startup operations. Then run the Application Loader Wizard again."

There are 3 things wrong with this...The USB is connected properly and securely to the PC and to my S2, and the phone is not going through any processes...

Is it possible that the baud rate is not set correctly (maybe too low or too high) and is not connecting or reading the phone properly...?

The phone also does not show any connection at the initial connection process when I use an alternative method...(Computer>Local Disk>Program Files>Common Files>Research In Motion>AppLoader>Loader.exe)
Basically when the loader.exe file loads up, instead of showing my S2's pin or even <none> or USB it is just blank and I cannot even click on 'detect communication port'......

Can someone pLeAsE help me out? I just want my PC back and running so that I can do my BB business...

Thank You for any leads..

Hello markv,

First things first if you will.
In your options screen of the device, if you select "Memory", what do you have selected for "Media Transfer Protocol, Mass Storage Mode Support and Auto Enable Mass Storage Mode When Connected"?

Originally Posted by MePascal

Hello markv,

First things first if you will.
In your options screen of the device, if you select "Memory", what do you have selected for "Media Transfer Protocol, Mass Storage Mode Support and Auto Enable Mass Storage Mode When Connected"?

I have both options set to 'ON'

(all the options are set to enabled, on, and yes)

Here are a couple of more questions.
Which platform are you running on your PC XP, Windows 7?
And when you connect to your PC are you saying that the device (storm2) does not show up as a mapped drive on the PC?
If you were to look at "My Computer", you do not see two mapped drives labeled "BlackBerry"?

Originally Posted by MePascal

Here are a couple of more questions.
Which platform are you running on your PC XP, Windows 7?
And when you connect to your PC are you saying that the device (storm2) does not show up as a mapped drive on the PC?
If you were to look at "My Computer", you do not see two mapped drives labeled "BlackBerry"?

Am running Windows 7
and the device connects properly, I can back up my device, restore it, do media changes, everything, except for the application loader tab.
Once I click on the application loader (either on DM, or through Local disk C it suddenly states that there is not connection established.

So, everything runs smoothly until I try to do anything with the core apps, or change any apps, or the OS...

EDITED_______________
and yes, when I look into "my computer" I do see both blackberry tabs.

Still would like to know if your are seeing two mapped drives. :fing02:

Do this for me.
Look at your Desktop Manager.
In the upper right hand corner select the "Help" Tab.
When the drop down selection appear select "About BlackBerry Desktop Manager"

Let me know which Version of Desktop Manager you are running.

Truth be told I don't understand all technical names, but I suppose a mapped drive is the same thing as we normal IQ individuals (haha, jkjk) call a 'shortcut' then yes I do see both mapped drives.

I open 'my computer' and see Blackberry(H(which I guess is the SD card), and Blackberry1(I(may be the device memory)...did I hit the nail or my thumb..? --> and yes both mapped drives lead to somewhere, they are not empty..the H: drive leads to my music and such, and the I: drive leads to some things I don't know lol...most likely operating files..?

As far as Desktop Manager goes --> I have v5.0.1.37...i believe that is the up-to-date version..yes?

Yup, all looks good from those points of interest.
Would you be opposed to removing your current version of Desktop Manger from your PC and installing a fresh copy?
This might help to rule out any corrupted download of Desktop Manger.

Originally Posted by MePascal

Yup, all looks good from those points of interest.
Would you be opposed to removing your current version of Desktop Manger from your PC and installing a fresh copy?
This might help to rule out any corrupted download of Desktop Manger.

Haha, not at all, I dread the time it takes, but of course it may help haha.

So I will go ahead and try that! haha, thank you

Thanks markv....
We'll be around when you get your findings together.

Well...I thank you for all your efforts MePascal,

The device is still experiencing the same issues as I stated above and experienced no change from the loading of a new copy of DM..

I have come to the conclusion that its my computer...I may possibly need to reload the drivers and see if that does anything...

But again, thanks so much for your time and effort!

That's easy enough.
Plug in your Berry to the PC.
You could right click on the My Computer icon and select properties.
You should now see the System Properties screen.
From here select the Hardware tab along the top. Once you have selected Hardware, you will then need to select Device Manager.
From the Device Manager Screen scroll all the way to the bottom and locate the Universal serial bus controllers.
Expand this selection and right click onto the BlackBerry Smartphone heading.
Now select uninstall and verify your selection.
From this point disconnect your Berry from the PC. Now reconnect the Berry via the sync cable to the PC and the configuration should populate automatically.

okay, i did those steps

and i'ce tried opening DM and go to application loader, but still shows same signs of the issue

How about one more thing markv?
Would you happen to have access to another PC? Preferably one with running Windows XP.

Hi there MePascal, sorry for the late response, I had to run for a family members birthday party...

As you suggested I do have another PC, a DeLL desktop running Windows XP, and it performs all of my blackberry needs flawlessly.

I was just hoping that I may be able to fix the issue on this wretched thing, haha.

But no worries...it's not 'too' hard for me to run upstairs or across the hallway every time a new OS comes out hahaha.

Again, thank you so much for your effort in helping me with this issue!!

Well, then markv...
Sounds like we have pinpointed your problem to being the PC running Windows 7.
I have seen that OS play havoc with other operations as well.
Just goes to show that XP is still a workhorse.

We'll see you around the Forums. :fing02: