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  1. #1
    knowledge112005 is offline BlackBerryOS Noobie
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    Need Help with 9550 browser after upload

    Hello,

    I have been looking everywhere to find the solution for my problem.

    Yesterday, I updated my blackberry storm2 (9550),,,,

    since then I cannot use internet or the browser.

    Even though my home wifi shows connected the browser does not work....

    Is there any ways of installing a fresh copy of OS? while the old copy is not saved at all.

    Please advise.

    Leo



  2. #2
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
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    Hello Leo,
    So my first question is are you on a data plan with a carrier.
    If so, you may need to have your service books sent to your device.

    Can you list out exactly the details of your upgrade?
    Which carrier are you on and what OS are you currently running?
    Posted via mobile device

  3. #3
    knowledge112005 is offline BlackBerryOS Noobie
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    No data plan

    Thanks for taking time to help me


    I have not signed up for data plan....

    I have been using the home and office wifi

    Till yesterday it was working perfect and then by mistake I updated it...

    Now the internet is not working

    earlier I had 5.0.0.3(something)

    I updated to a little higher version from Blackberry 5.0.0.(something)

    since then the home internet and browser is not working.....

    Then last night, i downloaded another file 5.0.0.607 from your website and updated...

    But still no wifi
    The phone says connected but the browser states "unable to connect to the internet Please try again later"

    Please tell me how to delete the files and install a fresh copy....

    Thanks again



  4. #4
    Orio's Avatar
    Orio is offline BlackBerryOS Fanatic
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    Quote Originally Posted by knowledge112005 View Post
    Thanks for taking time to help me


    I have not signed up for data plan....

    I have been using the home and office wifi

    Till yesterday it was working perfect and then by mistake I updated it...

    Now the internet is not working

    earlier I had 5.0.0.3(something)

    I updated to a little higher version from Blackberry 5.0.0.(something)

    since then the home internet and browser is not working.....

    Then last night, i downloaded another file 5.0.0.607 from your website and updated...

    But still no wifi
    The phone says connected but the browser states "unable to connect to the internet Please try again later"

    Please tell me how to delete the files and install a fresh copy....

    Thanks again
    What do you have setup as your default browser?

  5. #5
    dbone15's Avatar
    dbone15 is offline BlackBerryOS Inspired
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    What carrier are you using? If your using another carrier besides vzw, you need to reload the service books for the browser to work.



  6. #6
    knowledge112005 is offline BlackBerryOS Noobie
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    How

    Quote Originally Posted by dbone15 View Post
    What carrier are you using? If your using another carrier besides vzw, you need to reload the service books for the browser to work.
    How do we load them? Moreover, I wanted to use my home WIFI

    I appreciate your help

    Thanks

  7. #7
    knowledge112005 is offline BlackBerryOS Noobie
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    Hotspot browser

    Quote Originally Posted by Orio View Post
    What do you have setup as your default browser?
    I see Hotspot Browser?

    Is is right?

    Thanks

  8. #8
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
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    Yes Leo,
    Hotspot Browser would be the setting that you need the selected.
    Posted via mobile device

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