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  1. #1
    T-Rob's Avatar
    T-Rob is offline BlackBerryOS Inspired
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    Help...phone won't reboot.

    So, I downloaded Fandango...played with it a bit and decided to reboot my phone. Now, it won't reboot. I see the hour glass for a few seconds, it disappears and then the red LED comes on for a few seconds and then it starts all over again. Over and over...won't turn on.

    Any suggestions?

    Thx,
    T




  2. #2
    MePascal's Avatar
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    Continue to pull the battery. I would try that more than a few times.
    My next suggestion would be to boot up in safe mode.
    Sounds like you are having a 3rd party app issue and safe mode would help to determine that.
    Posted via mobile device

  3. #3
    T-Rob's Avatar
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    How do you boot up in safe mode?

  4. #4
    MePascal's Avatar
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    Okay...I'm mobile so I cannot see your device info.
    Which device are you using?
    Posted via mobile device

  5. #5
    T-Rob's Avatar
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    9550

    I've already pulled the battery about ten times...same thing.

    Thx for your help.

  6. #6
    MePascal's Avatar
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    Should be easy enough.
    Take the battery cover off and remove battery.
    Reinsert battery and at the same time as the device would start to boot press and hold the return key.
    The device should boot into safe mode.
    Posted via mobile device

  7. #7
    T-Rob's Avatar
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    Nope...doesn't work. The bottom buttons actually feel like they do when it's locked...they don't press in.

  8. #8
    MePascal's Avatar
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    I'll have to look at the 9550 user guide to find out the particulars with safe mode.
    Making my commute right now.
    Posted via mobile device

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