Thread: Storm 2 world recall devices prior to 02/10/2010?

According to bbleaks.com, we may see a recall of 9550 and 9520 devices worldwide manufactured before 02/10/2010 to correct a screen issue...

Rim has added something to make it more responsive.


link to article: Carriers Getting New Screen Improved BlackBerry Storm2 - BlackBerry Leaks - Blackberry news, software, videos, info, reviews, previews


sad that it is for "like new" aka refurbs. but if it works better and i keep my current warranty I am down.

How about you guys?

I saw this a few days ago when BerryScoop first reported it. I have tried calling vzw tech support and saying that my lower left side of the screen becomes unresponsive sparatically. The dude at vzw said there is nothing he can do unless it happens and I can get into a store while its doing it. So as of right now there is no official recall or he would have known there was an issue and he would have sent a replacement.

So I am patiently waiting until this is actually in effect. Cause my screen does have issues.

If it happens I'll probably do it

I first heard about this a few days ago when BerryScoop dropped the news. Now BBleaks seems to be getting some reports as well. The report is that RIM has officially acknowledged that there is a defect in the 9550. The defect can cause the touchscreen to become unresponsive and unclickable. Reports are coming in that there is a new hardware revision on new 9550s and "Certified Like-New " replacements. Also, it's said that VZW will be replacing units that have the defective screen. I can, however, confirm that this has not yet gone into effect. I just got off the phone with a Verizon tech agent and he was not able to send me a replacement unless I could reproduce the issue in a VZW store. Problem is, it's random and not reproducible. So as of right now this is not in effect yet. I hope they do it soon because my unresponsive left corner is driving me nuts. We will keep you guys updated on this as more news unfolds.

Sure, I am more than willing to replace your device, but please show me the problem here and now ...

I was wondering how long it would take for this to happen. I think I got the Storm 2 almost as soon as it was released and I first noticed the problem about two months later. At first, I panicked but then, the problem seemed to have went away. It happens from time-to-time but if RIM or Verizon will replace it, even if it's a refurb, and nothing else changes, I'll swap mine out, no problem. :crazy:

Originally Posted by dthlss1

I was wondering how long it would take for this to happen. I think I got the Storm 2 almost as soon as it was released and I first noticed the problem about two months later. At first, I panicked but then, the problem seemed to have went away. It happens from time-to-time but if RIM or Verizon will replace it, even if it's a refurb, and nothing else changes, I'll swap mine out, no problem. :crazy:

Mine shipped a few minutes ago. I should have it Tuesday. Hopefully I will no longer have issues pressing the manage connections hotspots or the options hotspots.

I just got off the phone with Verizon. They are shipping my new 9950 today and I'll receive it on Tuesday, no problem at all. I purchased mine on Jan.20 so it definitely was before the cutoff date.