NOW, I ask what the policy is if its not clear on their page, and if they are going to be like that they really should make it clear or charge more to move the license around.
well it's a done deal for me. Called VZW and five min. later a replacement is headed my way on Monday
I got a call this afternoon around 4pm eastern time from FedEx updating me on my tracking, it will be delivered on Monday as well by 3pm. Not bad, and I thought I was going to have to wait until Tuesday. Great job Verizon & RIM, no hassle replacement and quick response to a problem.
I know that going to the store is a waste of time but being that I had one close I tried my luck... here is how it started.
A week before .428 was released for the 9550 I went to a VZW store in NYC because of this problem and the idiot CSR looked at my phone and told me that I had google maps loaded and running on the background and that was causing the screen not to respond... seeing how this was going I took my phone off his hands and left.
So I am a firm believer that if your are going to waste a persons time and give him/her some BS story at least make it sound believable so that you don't look like a horse's ass while doing it.
I was going to tell the guy what I do for a living and that I work with blackberry devices day in and day out but someone once told me not to argue with a moron because i would have to stoop down to his level for him to understand me and by that time he would have the experience advantage which would leave me exactly where I started.
So I called VZ and the rep told me to wipe the device and reload and if that did not work to call back, it just happened that .428 came out and I loaded it, the phone worked ok for some time but the issue returned, so now with this info and knowing that it's a defect, i am going to call again and get a replacement. I should have no issue being that this is the second time calling for the same issue.
My pile of garbage is donig this non-clicking thing in the bottom left of the screen. It makes making and answering calls a pain in the but. I called verizon and they didn't even make me go through the security wipe and battery pull stuff they normally do. They said I'll have my CLNR on Tuesday. Hopefully it already has the screen repair done to it. Also, does anyone know if this addresses the random sensitivity of the screen? There are times when I can't even scroll without clicking and other times when I have to press about as hard as I did with the storm 1. Sometimes it even double clicks. Anyone else have those issues?
Sometimes it happens to my phone the screen becomes unresponsive which is very annoying but it hasn't occur lately so i have my fingers crossed on this one.