Who is your current carrier?
Did you get a BIS plan with them?
It's Uff! in Colombia. I am going to be traveling so I gave up my old Comcel plan when it was time to renew it and got the prepaid Uff! card. The phone recognizes the card in the sense that it shows Uff! under the mobile network provider but the status is still showing up as not available. I'm hoping that somewhere there is a setting that needs to be changed but I don't know what it is. I never had any problems with my Comcel card, I just threw it in and it was perfect.
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