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  1. #9
    dlsolo's Avatar
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    Quote Originally Posted by tbcpn View Post
    Occasional "hard buttons" seem to be a fairly common issue--I've seen reference to this on a number of forums. Indeed, my S2 has this issue occasionally, altho it's generally the BB or the Return button and it only seems to occur when the phone is laying flat on a table.

    My sense (and it's only that as I don't understand the inner workings of the screen hardware / software interactions) is that it is a software/firmware issue versus a hardware issue, at least with my phone. I'm on my second S2 (first one had an poor fitting battery), and both had the occasional and random hard button issue.
    I had to quote you on this because this is exactly what I'm thinking. Only when I have my BB flat on a surface do most of my issues come alive. I've not had a problem when I'm holding upright (horizontal or vertical).



  2. #10
    jason.steelman1's Avatar
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    Mine only go 'hard' when I've got the screen locked. Occassionally I'll have an issue with it not wanting to click, but again that's when its laying flat on a table, OR I've got the screen locked. Actually makes sense to me that it does that, I thought it was a feature given the consistency of occurence for me.

  3. #11
    allentb is offline BlackBerryOS Friend
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    Just returned my S2 for a new one. Mine too was having the hard button problem. Verizon store gave hassle on returning it and told me that I was the first one they've heard of having this problem. (LOL) So if your having this problem let them know about it so maybe something can be done.



  4. #12
    joshjamie's Avatar
    joshjamie is offline BlackBerryOS Addict Follow joshjamie On Twitter
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    Having the same issue here as well. Until i read this thread, all I have been doing is adding the address into my contacts and I could then send and reply to emails from people who were not in my address book. However, after reading this this morning, I contacted Bell Mobility, explained my problem to the tech and got the party line. After talking to a supervisor, my replacement storm (not a rebuild) is on its way at no cost.

    Thanks BBOS!!! We're keeping the carriers honest to some extent!!

    :You_Rock_Emoticon:
    Last edited by joshjamie; 11-30-2009 at 04:40 PM.

  5. #13
    greg's Avatar
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    Quote Originally Posted by joshjamie View Post
    Having the same issue here as well. Until i read this thread, all I have been doing is adding the address into my contacts and I could then send and reply to emails from people who were not in my address book. However, after reading this this morning, I contacted Bell Mobility, explained my problem to the tech and got the party line. After talking to a supervisor, my replacement storm (not a rebuild) is on its way at no cost.

    Thanks BBOS!!! We're keeping the carriers honest to some extent!!

    :You_Rock_Emoticon:
    Bell doesn't have the 9550...what are you talking about



  6. #14
    greg's Avatar
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    My issue isn't when the device is laying flat on a table it is sometimes when my device is in my hand working fine for menu, back, end but send refuses to click... until I push so hard I feel like the glass is about the break and end up in my thumb.

  7. #15
    Miata492's Avatar
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    Quote Originally Posted by tbcpn View Post
    it's generally the BB or the Return button and it only seems to occur when the phone is laying flat on a table.
    that is the only time i have an issue - when lying flat on a hard surface.

  8. #16
    Spidersweb's Avatar
    Spidersweb is offline BlackBerryOS Inspired
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    Has anyone noticed if this issue is fixed with a Hybrid upgrade?
    Just curious. :22:

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