Random reboot question
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Thread: Random reboot question

  1. #1
    eishas is offline BlackBerryOS Friend
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    Random reboot question

    Can the cause of the phone freezing and random rebooting be because of a third party application I have installed or is this something with the OS?




  2. #2
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    jnepsa is offline BlackBerryOS Wizard
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    Quote Originally Posted by eishas View Post
    Can the cause of the phone freezing and random rebooting be because of a third party application I have installed or is this something with the OS?
    yes it very well could

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    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
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    You could boot your device in safe mode eishas a run it for a while and see if the performance improves with your device.
    This process could give you some insight on your issue.

  4. #4
    eishas is offline BlackBerryOS Friend
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    Quote Originally Posted by MePascal View Post
    You could boot your device in safe mode eishas a run it for a while and see if the performance improves with your device.
    This process could give you some insight on your issue.
    Whats "safe mode" and how do I do that

  5. #5
    jnepsa's Avatar
    jnepsa is offline BlackBerryOS Wizard
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    Quote Originally Posted by eishas View Post
    Whats "safe mode" and how do I do that
    do a battery pull and then hold the back key until the phone boots all the way up

  6. #6
    eishas is offline BlackBerryOS Friend
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    Quote Originally Posted by jnepsa View Post
    do a battery pull and then hold the back key until the phone boots all the way up
    What exactly does safe mode do?

  7. #7
    jnepsa's Avatar
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    Quote Originally Posted by eishas View Post
    What exactly does safe mode do?
    it prevents all of your 3rd party apps from running.

  8. #8
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    Wipe the device and reload the OS and don't load any apps back on. Run it for a day with no 3rd party apps. Does it crash? If not then start to slowly add apps back in. If it still crashes with no 3rd party apps then it's the OS or HW.
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