Placing your BlackBerry Priv into safe mode can be a quick and easy way to find out whether an app or game you have installed is causing performance issues. When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed.

  1. Press and hold the power key
  2. Tap and hold Power off when it appears
  3. When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.