Verify that your BlackBerry Priv has 10% or more free internal storage space as anything less than 10% may result in instability. To review your internal storage space complete the following steps:

  1. Using two fingers, swipe down once from the top of the screen
  2. Tap the gear icon followed by Storage
  3. Verify that you have at least 10% free space

If you do not have 10% free space, consider clearing some space on your device, then testing your device to verify that stability issues are still present.

  • Tip: For help freeing up space on your device, check out these tips.