It's always good practice to verify your BlackBerry Priv is using the latest OS as updates can contain feature enhancements as well as system stability and security improvements.
To check for available OS updates complete the following steps:
- Using two fingers, swipe down once from the top of the screen
- Tap gear icon followed by About phone
- Tap System Updates
- Tap CHECK FOR UPDATE
If an OS update is found, install the update followed by testing after your device restarts.