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  1. #1
    redq2006 is offline BlackBerryOS Friend
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    Unhappy no more icons after security wipe bb playbook need help

    hi i think i have a serious problem i made a security wipe on my bb playbook but after reboot only to apps remain browser and setup tried to reload a fresh os update but my pc gives an error brfore the update finish plz help and thanks



  2. #2
    Harmeling68's Avatar
    Harmeling68 is offline Forum Moderator Follow Harmeling68 On Twitter Add Harmeling68 on Facebook Add Harmeling68 on Google+ Add Harmeling68 on Linkedin
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    Look in settings (software Updayes) for the os update and update using wifi.

  3. #3
    redq2006 is offline BlackBerryOS Friend
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    thanks but I cant do it with wifi because I have the latest OS so when I go to setting and update no no updatr available thanks is there any other way thanks



  4. #4
    Harmeling68's Avatar
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    Hook your PB up to your computer. Open the DM and connect the two together. Then restart your PB while still connected. You should see an option to restore your os. Wait until your PlayBook has fully turned on and hit "restore".

  5. #5
    redq2006 is offline BlackBerryOS Friend
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    thank you very much for your help but I did that at least 15 times all goes good until the half of the update and then I have a error message by BB desktop manager --it never finishs the update here I have the error image please help if you canno more icons after security wipe bb playbook need help-2r4j28n.jpg



  6. #6
    Harmeling68's Avatar
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    Oh boy! Well, have you tried doing a security wipe first? Do you have the latest version of the DM?

  7. #7
    redq2006 is offline BlackBerryOS Friend
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    I did all that the latest version of DM tried 16 times always the same problem and the security wipe is the reason of my misery now I only have to icons left browser and setup that all

  8. #8
    Harmeling68's Avatar
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    I'm almost out of suggestions. I'll do some reaching out, but in the meantime try this : Delete the DM and everything associated with it. Reboot your computer. Download the DM and start fresh.

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