Thread: PlayBook not showing icons even after reloading OS

I have a 16GB BlackBerry PlayBook. I gave it to my girlfriend but when she brought it back after two days all icons were missing so i thought it was a virus or something then i wiped out everything and reloaded the os using wifi but even after it finished the icons did not show expect for setup icon and browser icon. Please help me to put it back in order the way it was.

Is it running Os 2?

Ask your girlfriend if she had removed all the icons from the top line and then tried to put them back? A known bug on the PlayBook is that when all the icons are taken from the top line and then tried to put back, they disappear.

First, the icons she has left: Are they on the top line or under it? If they are on the top line, take them all down until the top line is clear. Then try putting them back (they will disappear into netherworld) until there are no icons at all on the PlayBook. After that, do a three finger reboot (volume+, volume-,power button. Hold all three until the playbook shuts off). Once it reboots, the icons should be back.

Please post back with what you find out. If that doesn't do it, we'll go to plan b (not sure what plan B is, so we'll make one up!).

Loganw...yes am using 2.1.0.1314 OS.


Harmeling68.... Its only the browser icon and setup icon which are showing on it. I have tried the three finger reboot method but nothing changes, still with two icons. And also if i connect to the pc it does not show any option for me to install the required driver for it to show. I really don't know what to what to do now. Please help me with plan B.

When you say that you have wiped the Playbook, are you referring to a security wipe or an os wipe?

Sorry for the delay. I'm just now getting to my laptop. Try this if you haven't already: Connect the Playbook to the DM using a USB cord. After it FULLY connects, tap the battery symbol at the top of the Playbook and then hit restart while STILL connected to the DM. After the Playbook reboots and comes back up, a pop-up will appear (give it time to pop up!) on the DM that says "Update". Click on Update and let it do it's thing until it's finished. Once done updating FULLY (don't touch it while it's updating!!!), get the Playbook set back up as usual and everything should be back to normal.

Holla back!

I just reread your post. You can't connect to the DM? Have you done a security wipe on the PlayBook?