Glad to hear you contacted RIM, I had mine stolen in April and the insurance on my credit card that covered purchases for the first 3 months paid to replace it. Check to see if it was purchased with a credit card that carries purchase insurance. All they require is a police report number and information about the loss. RIM will block it and if you are lucky enough to get it back, then will un brick it for you. I didn't get mine back,but,it was replaced by insurance and someone now owns a brick.