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Thread: playbook

  1. #1
    Join Date
    Jul 2012
    Posts
    1

    playbook

    I have a playbook that won't turn on, when plugged up the red light comes on for a second then nothing happenes. I would like to send it back to RIM can anyone tell me how to do that



  2. #2
    Join Date
    Sep 2010
    Location
    USA
    Device
    Z10
    OS
    10.0.10.684
    Carrier
    AT&T
    Posts
    2,544
    If you did not purchase and extended warranty, your PlayBook's warranty is good for one year after your purchase date. Additional details about the warranty can be found here:

    http://us.blackberry.com/content/dam...es_English.pdf

    You can contact support regarding returning the defective device here:

    PlayBook Support - Contact Support - US

  3. #3
    Join Date
    May 2012
    Location
    Wagram, NC
    PIN
    333DD648
    Device
    Z10
    OS
    10.2.1.1055
    Carrier
    Verizon Wireless
    Posts
    62
    You can try doing a Hard Reset. Press and hold the UP volume button without letting go press and hold the Down volume button and also without letting go of those buttons press the power button for 5 seconds. Hopefully works.



  4. #4
    Join Date
    Jul 2012
    Location
    Coastal BC, Canada
    Device
    ZED10,PB64g
    Carrier
    Fido
    Posts
    138
    I was going to ask where the OP is located to give contact information for their location, but, I am guessing that the mod's can figure that out. To the OP, you could try a stack charge on the PlayBook, plug it in for 2 minutes, unplug for 2 minutes, do this 5 or 6 times and that may reset the charging cycle. RIM may have you try this or you could do a debrick (hoping you have a backup ). It goes like this : open desktop manager on your computer, wait for it to fully open, then with the PlayBook off, plug in to your computer with the USB cable and when/if you get the prompt, select update and let the system prompt you from there. If that works for you, you can then restore your back up. If not, then a call to customer support is next. Hope this helps. Cheers

  5. #5
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,929
    Great info fellas, thanks for helping the community.



  6. #6
    Join Date
    Jul 2012
    Location
    Coastal BC, Canada
    Device
    ZED10,PB64g
    Carrier
    Fido
    Posts
    138
    Who you callin' a fella?

  7. #7
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,929
    Haha, I thought "fellas" is gender neutral when speaking about both genders. Like "guys" is. You use the masculine.

    Plus, I don't know any guys named, Lucy.

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