updating software of blackberry playbook
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Thread: updating software of blackberry playbook

  1. #1
    ysnooper is offline BlackBerryOS Noobie
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    Unhappy updating software of blackberry playbook

    i brought my playbook in dec 2011 in india but just started to use it yesterday in australia.

    i am unable to activate my tablet via software update. i get error 3000,3001,1001. It now says please change your settings.
    i have restarted and reattempted it several times fruitlessly.

    I even downloaded desktop software but it told me to download older software which i cannot find.

    Help would be much appreciated as i want to use my playbook asap




  2. #2
    newshutr's Avatar
    newshutr is offline Senior Editor Follow newshutr On Twitter
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    I found this reply to a similar question at the BlackBerry support forums..


    I just got off of the phone with RIM and after *****ing about their troubleshooting (I am a networking professional and they keep trying to say that the wifi network is the issue, BS, my network is better than perfect) but I had my ticket escalated and I have a method for manually updating the Playbook using the Desktop Management Software.

    First go download the Blackberry Desktop Management software. Here is a US link to the software:
    BlackBerry - BlackBerry Desktop Software - BlackBerry Software at BlackBerry.com

    *NOTE* When you first plug your playbook into a computer it will automatically want to install the BLACKBERRY DEVICE MANAGER which is different from the BLACKBERRY DESKTOP MANAGER. *NOTE*

    Once the software finishes the installation and the computer restarts, open the software. The software will take a while to open but once it is open you should see a screen that says something to the nature of plugging in a blackberry device.

    *NOTE* THE PLAYBOOK HAS TO BE TURNED OFF FOR THIS TO WORK. I WILL REPEATE MYSELF, THE PLAYBOOK HAS TO BE OFF FOR THIS TO WORK. *NOTE*

    Connect the turned off playbook to the computer using the included USB cable. (WHEN I FIRST PLUGGED IT IN IT HAD TO INSTALL MORE DRIVERS, JUST FYI) Once the tablet is connected a window should come up saying that the software could not communicate with the device and you have three option at the bottom of the window: Try Again, Update Software, and Cancel.

    I was told on the phone that pressing the Update Software button would force an update to the device through the computer and this would in turn bypass the issue with connection the device to wifi to download the software update. I am in the middle of downloading and installing the update right now and everything seems to be going fine for me. Wish me luck and I hope this helps!!

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