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Thread: BB Playbook

  1. #1
    Brittany Bond is offline BlackBerryOS Noobie
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    BB Playbook

    I'm trying to set up my BB Playbook but it won't let me choose a country and accept the agreement. I'm completely stuck. Any advice?
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  2. #2
    Joe Jerde's Avatar
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    Quote Originally Posted by Brittany Bond View Post
    I'm trying to set up my BB Playbook but it won't let me choose a country and accept the agreement. I'm completely stuck. Any advice?
    Here is our how to setup the PlayBook guide... http://www.blackberryos.com/playbook...-playbook.html

    Make sure you are swiping your finger across the screen to go to the next step.

    Click the button in the bottom right of a post to say thanks!
    Downloads Center | Rules and Guidelines l BlackBerry 10 Zone

  3. #3
    Brittany Bond is offline BlackBerryOS Noobie
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    Hi, it gives me 3 options which are
    Canada (English)
    Canada (French)
    United States (English)

    It does not let me select any of them, therefore not displaying the bb I'd agreement.....

    I can't do anything

  4. #4
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    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    Quote Originally Posted by Brittany Bond View Post
    Hi, it gives me 3 options which are
    Canada (English)
    Canada (French)
    United States (English)

    It does not let me select any of them, therefore not displaying the bb I'd agreement.....

    I can't do anything
    Have you tried a hard reset?

    Hold down the volume up key, volume down key, and power button at the same time and hold it for about 15 seconds.

  5. #5
    Brittany Bond is offline BlackBerryOS Noobie
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    I just tried that, not working.

    Could it be related to the fact that I am connected to my business's wi-fi which does not have full Internet access?

  6. #6
    ice2921's Avatar
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    The language selection should have nothing to do with the internet connection, however to rule that out are you able to take the device somewhere else to activate it?

  7. #7
    Brittany Bond is offline BlackBerryOS Noobie
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    No, don't have any other wi-fi to connect to, however I will get my IT guy to give me access to the Internet and see if that works. If not I will be asking for more suggestions.... Thanks fo ur help

  8. #8
    ice2921's Avatar
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    Yes I think you may need to have some sort of an internet connection. The PlayBook has to connect to the internet to query the country agreement based on the country you choose.

  9. #9
    sean667 is offline BlackBerryOS Noobie
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    Same error

    Hi, I have the exact same error where the drop-down list for the country is blank.

    The wi-fi is fine, I can connect on my computer.

  10. #10
    sean667 is offline BlackBerryOS Noobie
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    resolved now. reconnected to wifi and it's okay :-)
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  11. #11
    Joe Jerde's Avatar
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    Quote Originally Posted by sean667 View Post
    resolved now. reconnected to wifi and it's okay :-)
    Good to see you got it working. Thanks for the update.

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