Thread: RIM taking care of PlayBook warranty support and repairs

RIM seems to be taking a page from Apple as they enter into the world of consumer warranty and repair service. Previously, consumers were required to go through their carriers for repairs and service. Read on for the details:

RIM will provide complimentary out of the box support for 90 days after a BlackBerry PlayBook has been activated. This covers the device and in-box accessories including how-to and setup inquiries. Customers are told to contact these two numbers:
RIM will have a out of the box limited warranty and repair service directly to end users for 12 months after activation of a BlackBerry PlayBook. It will also offer an Advance Exchange or Same Unit Repair service.
RIM will offer additional technical support and warranty coverage for a period of 2 years following activation of the Tablet to end-users who purchase the BlackBerry Total Care Program. RIM will offer Advance BlackBerry PlayBook Exchange as a repair service solution. Consumers can purchase the program anytime within the 12-month Limited Warranty period.

Make sure to leave us a comment on what you think about RIM providing direct support for the PlayBook. Will it be better, or worse, than going through your carrier?

Originally Posted by Joe Jerde

Make sure to leave us a comment on what you think about RIM providing direct support for the PlayBook. Will it be better, or worse, than going through your carrier?

After 6 months with a 16gb Playbook, 2 hardware issues turned up. Phone support was good - and suggested we reload OS. In doing so, we discovered a fatal error and the playbook was then inoperable. Have received an RMA and getting a shipping box sent by FedEx in days. Told that the device will be returned (working) in 10 to 15 days. I'm happy with that. Will I loose any data or get a refurbished unit? I don't know yet.

Better or worse than carrier? So far, I'd say a bit better.