I would say that the return rate of 50% is a little dramatic, but it is higher than what VZW would like it to be. But I do agree that the trackwheel, although somewhat primitive, was a better navigation tool than the trackball. The biggest issue the t-ball has been that is more moving parts. When you have more moving parts there is a greater chance of it not working.
My curve was great, my Tour was awesome. I ordered my tour at 3AM the day it was launched, and had no issues. But I know alot of people that have issues.
One thing VZW should notice is that the "return rate" is more of an exchange rate. People arent going to a different device, they want the Tour. Just one that werks.
VZW won't abandon RIM, they are too far vested in each others interests (not to mention Vodafone) to allow a break in their relationship.
Android will be neat, but there are more people using VZW BBs than any other PDA. And right now BB = $$ at VZW. Think BOGO for RIMs handsets right now is just to move merchandise?
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