Thread: Blackberry Tour - 50% return rate!

The Blackberry Tour seems to be following the footsteps of the Storm. The Blackberry Tour at release suffered a trackball issue, as every one knows from all the complaints about it. Because of this the Tour return rate is hitting 50%. Verizon and Sprint tours are being returned as quickly as they were sold. Verizon is angry enough about this that they are telling their stores to expect a shift in support to the Motorola smartphones based on Android. If RIM does not do anything quickly to compensate this problem this will hurt them (RIM) market share and financial situation. If Verizon pushes users onto Android based smartphones due to the BOTH Blackberry devices they have recently released and both having a return rate of 50%, this will seriously hurt RIM's relationship with their biggest partner (verizon). RIM admits that they are aware of the issue but nothing has been done. Some say it is because they are pushing away from the use of trackballs and moving into the trackpad world.

[Source -Electronista]

good luck to verizon pushing me onto Android based smartphone

This makes the storm 1 look better and better. I'm glad I did not switch.

It would sure make me happy to have an official release from RIM that I can show Telus

I did try the Tour but after 2 days I notice I could not go back to a full keyboard phone after getting use to touch screen. It's sad to see another blackberry having such hight return rate.

I can't picture my self NOT using a blackberry device... even worse, I cant picture my self using a MOTOROLA ... :-P

I must admit that I had problems with the trackball of my original Tour. I returned it and got another and this has turned out to be the very best Blackberry that i have ever owned. I have had 6 or more Blackberries over the years to compare this phone to. Additionally, I have installed the leaked Beta OS V5.0.0.191 which is super fast and the my trackball is working extremely well. So well that I had to reduce the sensitivity setting to 70/60. I love the Tour.

Originally Posted by glockguy

It would sure make me happy to have an official release from RIM that I can show Telus

Telus is still denying any issues with Trackballs....

Anyone that can provide documentation to me would be a HUGE help

Originally Posted by BlackberryOS

The Blackberry Tour seems to be following the footsteps of the Storm. The Blackberry Tour at release suffered a trackball issue, as every one knows from all the complaints about it. Because of this the Tour return rate is hitting 50%. Verizon and Sprint tours are being returned as quickly as they were sold. Verizon is angry enough about this that they are telling their stores to expect a shift in support to the Motorola smartphones based on Android. If RIM does not do anything quickly to compensate this problem this will hurt them (RIM) market share and financial situation. If Verizon pushes users onto Android based smartphones due to the BOTH Blackberry devices they have recently released and both having a return rate of 50%, this will seriously hurt RIM's relationship with their biggest partner (verizon). RIM admits that they are aware of the issue but nothing has been done. Some say it is because they are pushing away from the use of trackballs and moving into the trackpad world.

[Source -Electronista]

Holy Crap...this sounds kinda major!!