I think people are just paranoid about their tours. I had two people who came up to me and complain that their trackball isn't work well. I checked their phones and it was working fine. It was scrolling up and down left and right like it should be. They wanted to return it and get an exchange and I ask them is that necessary? The trackball problem that RIM is reporting is that you can't scroll to the right over time. It doesn't include the fact that the trackball slows down when the phone is running multiple apps.
I've seen the defective trackball in action and it's a noticeable issue but not to the point that you hear a about a few trackball problems and you think yours is defective as well.
I'm still on my first Tour and the trackball have been flawlessly working for me and so are all my friends Tour. Here's my stat, I know 15 people in my group of friends have the tour and all 15 of them are working fine. At one time I met this guy who showed me his trackball problem at the gym and it was the only legit defective trackball. Comparing the ratio I've encountered, I don't think the stats are right. Of the 50% of the tours that got returned I'm estimating only 10% of them are actually defective and the other 40% are just paranoid.
Last edited by thymaster; 09-17-2009 at 12:56 PM.
Don't believe everything you read people that artical was written by the electronista staff. Verizon nor RIM never claim such statistics and electronista got the number off thin air. Not only that electronista does not reference where they got their sources but decline to comment on their sources. If you all read their past aritcles, they seem to be blackberry haters.
One of our members uses a signature that says believe half of what you hear and none of what you see. Electronista have not been kind to BB's just like Cnet won't say anything bad about the iPhone. Does the Tour have issues, yes it does. I have been through 4 of them because of hardware issues. So I think 50% exchange rate is probably more likely because I still have the tour and the storm and the 8900 and 8320 lol.
Originally Posted by thymaster
I would say a large percentage of the Storm 1 returns were software issues but that still points back to RIM. I also agree that the rumors get out and people panic, especially after the Storm 1 debacle. People are starting to expect the worst from RIM, sad but true. That's why in a blog post recently I said that RIM really needs the Odin/Onyx release to go smoothly to save face and win back some lost fans. I hope like hell they do.
Originally Posted by jlevy73
Thank you...but the title caught my eye so I guess they did their job.
Originally Posted by scotsman88
I returned one, and so far the replacement (which was a brand new not refurb, watcher her open the box infront of me) has been flawless
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