I would say that the return rate of 50% is a little dramatic, but it is higher than what VZW would like it to be. But I do agree that the trackwheel, although somewhat primitive, was a better navigation tool than the trackball. The biggest issue the t-ball has been that is more moving parts. When you have more moving parts there is a greater chance of it not working.
My curve was great, my Tour was awesome. I ordered my tour at 3AM the day it was launched, and had no issues. But I know alot of people that have issues.
One thing VZW should notice is that the "return rate" is more of an exchange rate. People arent going to a different device, they want the Tour. Just one that werks.
VZW won't abandon RIM, they are too far vested in each others interests (not to mention Vodafone) to allow a break in their relationship.
Android will be neat, but there are more people using VZW BBs than any other PDA. And right now BB = $$ at VZW. Think BOGO for RIMs handsets right now is just to move merchandise?
hi rick here, i went thru 4 tours in less than a month. every time i went to download a app and or due a quick pull reset after it went thru i got a white screen with a small phone with a line thru it saying software reset. i took it back to verizon and of course got a new tour...but 4 times???? thats when i traded for the storm. i have the curve 8830 for a back up. the manager at verizon is awesome here in toledo, no complaints here.
I think your statement is a little more correct. I'd say that more are exchanging versus returning completely.
The issue that I have is that RIM doesn't seem to want to fix the issue. Alright, they're moving to the trackpad, fine, got it! BUT what I think they need to do is call the service providers who have offered the Tour and when this one that is being developed, which has the trackpad, gets released (actually prior to it), they should be sending enough to the providers so that the providers can then get in touch with the customers and exhange them for people who already HAVE the Tour with the trackball.
That's what I'd do if I was the CEO of RIM. Even though the company will take a hit on it, it looks to me like 80%+ of the Tour is usable for this new device so why not keep your customers and service providers happy?
I think that now they are all about money and turning a profit rather than quality which is what they've always been known for. That's why I'll stick with them over any flippin' Android phone that VZW may try to push.