RIM Confirms Issues With New BlackBerry Models
Results 1 to 10 of 10

Thread: RIM Confirms Issues With New BlackBerry Models

  1. #1
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
    Join Date
    Sep 2010
    Location
    USA
    Device
    Z10
    OS
    10.0.10.684
    Carrier
    AT&T
    Posts
    2,544
    Liked
    755 times

    RIM Confirms Issues With New BlackBerry Models



    RIM has confirmed with CNBC that a limited number of customers have been having issues with their new OS 7 devices; in particular the Bold 9900 and 9930. We have seen this as well in our forums, and in the official BlackBerry support forums. Its clear there are issues, in the statement issued the spokeswoman said that they are working on a software update to fix the issues. Here is the official statement from RIM regarding the issues:

    A limited number of customers have reported an issue where their device does not power on. She said the company is actively working on a software update to resolve this issue.
    Remember if you are experiencing any issues be sure to report them in our forums, and we will help you out as best we can.
    Last edited by ice2921; 11-19-2011 at 08:45 AM.
    Poita316 likes this.




  2. #2
    kalashnikitty's Avatar
    kalashnikitty is offline BlackBerryOS Noobie
    Join Date
    Nov 2011
    Device
    BOLD 9900
    OS
    7.0.0.576
    Carrier
    AT&T
    Posts
    2
    Liked
    0 times

    AT&T 9900

    Haven't had any power on issues however, my AT&T 9900 is 10 days old & it has randomly restarted 5 times & the screen freezes often.

  3. #3
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin Visit Joe Jerde's Youtube Channel
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,841
    Liked
    1503 times
    Quote Originally Posted by kalashnikitty View Post
    Haven't had any power on issues however, my AT&T 9900 is 10 days old & it has randomly restarted 5 times & the screen freezes often.
    Have you tried a battery pull a couple times in succesion to see if that helps?

    Also, you may want to try and install a new OS.

    Click the button in the bottom right of a post to say thanks!
    Downloads Center | Rules and Guidelines l BlackBerry 10 Zone

  4. #4
    march231 is offline BlackBerryOS Noobie
    Join Date
    Nov 2010
    Device
    9650
    OS
    6
    Posts
    2
    Liked
    0 times
    my 9900 during charging suddenly powers off and doesnt turn on anymore. Red light blinks every 10seconds . Cant connect to desktop software for update when connected as connection is disconnected everytime the red light is off

    hope we get updates on this thanks

  5. #5
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin Visit Joe Jerde's Youtube Channel
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,841
    Liked
    1503 times
    Quote Originally Posted by march231 View Post
    during charging my 9900 suddenly turns off and red light blinks every 10seconds. Its no longer turning on and cant be connected to desktop software

    hope we can get software updates on this
    A few questions...

    Are you able to turn the device on at all and load the screen?

    What OS are you currently running?

    Who is your carrier?

    Have you tried another battery to see if the phone will turn back on?

    Click the button in the bottom right of a post to say thanks!
    Downloads Center | Rules and Guidelines l BlackBerry 10 Zone

  6. #6
    jabricks is offline BlackBerryOS Noobie
    Join Date
    Nov 2011
    Posts
    2
    Liked
    1 times
    it's called: NUKED

    re-instal OS is the answer.
    Joe Jerde likes this.

  7. #7
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin Visit Joe Jerde's Youtube Channel
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,841
    Liked
    1503 times
    If the device is nuked we have a guide for you to fix the problem... How-To Recover A Nuked Blackberry - with Pictures

    Click the button in the bottom right of a post to say thanks!
    Downloads Center | Rules and Guidelines l BlackBerry 10 Zone

  8. #8
    jabricks is offline BlackBerryOS Noobie
    Join Date
    Nov 2011
    Posts
    2
    Liked
    1 times
    it's happening on me now and i'm currently doing the new installation of the OS. make sure you get the latest one.

  9. #9
    Jvmerro is offline BlackBerryOS Friend
    Join Date
    Nov 2011
    Device
    9900
    OS
    Current
    Posts
    26
    Liked
    0 times
    It's good that they are getting to the bottom of these new OS problems. I know that is part of the reason many people are downgrading. However, there's still hope for the OS 7 yet.
    Come see how I corrected jvm error 545 on my smartphone.

  10. #10
    kalashnikitty's Avatar
    kalashnikitty is offline BlackBerryOS Noobie
    Join Date
    Nov 2011
    Device
    BOLD 9900
    OS
    7.0.0.576
    Carrier
    AT&T
    Posts
    2
    Liked
    0 times
    Quote Originally Posted by Joe Jerde View Post
    Have you tried a battery pull a couple times in succesion to see if that helps?

    Also, you may want to try and install a new OS.
    I have. Several times. Still randomly restarts and still freezes. Hoping for a software update.

Similar Threads

  1. The BlackBerry 9850/60 Torch Touch Models for the Camera
    By TheOnlyJrod in forum BlackBerry Torch 9850/9860
    Replies: 5
    Last Post: 08-06-2011, 05:41 AM
  2. The BlackBerry 9810 Torch 2 Models for the Camera
    By TheOnlyJrod in forum BlackBerry Torch 2 9810
    Replies: 4
    Last Post: 08-05-2011, 06:16 AM
  3. Replies: 0
    Last Post: 02-14-2011, 03:24 AM
  4. How BlackBerry Models Differ
    By Neolantis in forum BlackBerry News and Rumors
    Replies: 3
    Last Post: 03-21-2009, 01:28 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •